About the Role
We're looking for a proactive, hands-on Property Manager to look after our student accommodation portfolio in York. You'll be the key point of contact for tenants, contractors and the University, overseeing everything from day-to-day maintenance and health & safety compliance to check-ins, viewings and the smooth running of the properties. This is a varied, on-the-ground role for someone who takes pride in keeping accommodation safe, well maintained and running at a high standard for students.
Hours
Standard hours are Monday to Friday, 9am to 5pm. Some evening and weekend work will be required to respond to emergencies or other out-of-hours situations — you'll be paid for any additional hours worked.
Key Responsibilities
Maintenance & Property Standards
- Carry out planned and reactive maintenance, including taking utility meter readings.
- Oversee general maintenance and repairs to buildings and facilities across the residence.
- Identify, report and resolve defects and maintenance issues, including snagging post-refurbishment.
- Manage porterage tasks, including accepting deliveries and purchasing furniture and supplies.
- Supervise and induct subcontractors, and coordinate maintenance requests through to completion.
Health, Safety & Compliance
- Act as Building Fire Officer and Health, Safety & Environmental watchdog, ensuring the building is operated safely and legally at all times.
- Carry out fire risk assessments, fire alarm tests and emergency lighting tests.
- Ensure gas safety certificates, EICRs, EPCs and other compliance documentation are kept up to date.
- Perform HMO requirement checks and support wider property inspections and compliance checks.
Tenant, Student & Contractor Liaison
- Act as first point of contact for tenants, landlords, contractors and suppliers, including student enquiries and liaison with the University.
- Perform viewings during lettings, and manage check-in and check-out administration.
- Respond to email and telephone enquiries promptly and professionally.
- Hold main keys for the accommodation, including daily unlocking and emergency call-outs as part of the on-call rota.
Administration & Team Support
- Log invoices and issues, maintain worksheets and property records, and manage budgets.
- Support contractor invoicing and utility queries, and produce reports and correspondence as required.
- Perform payroll for cleaners and oversee their scope of works.
- Provide general administrative and office support to the wider Property Management team.
What We're Looking For
Essential
- A positive, professional attitude and a proactive approach to maintaining student accommodation to a world-class standard.
- Excellent organisational and administrative skills, with the ability to prioritise a variety of tasks.
- Strong written and verbal communication skills, with the ability to liaise confidently with tenants and subcontractors.
- Good attention to detail and accuracy.
- Competent in Microsoft Office, particularly Outlook, Word and Excel.
- Strong customer service skills, with the ability to work well independently and as part of a team.
- A flexible approach to hours, with willingness to work outside standard hours when required.
- Working knowledge of current Health & Safety practice.
- Full UK driving licence.
Desirable
- Previous experience in property management, lettings, estate agency or customer service.
- Knowledge of residential tenancy processes and property legislation.
- Experience using property management software.
- First Aid at Work trained.
Pay: £25,420.00-£30,000.00 per year
Benefits:
- Free parking
- On-site parking
Work Location: In person
