Applications are invited from qualified and experienced administration candidates to join our busy administration team. We currently have a full-time (37.5 hours per week) Administration Assistant vacancy within the Newcastle Older People's Services based at St Nicholas Hospital, Gosforth, Newcastle upon Tyne.
This is a very busy services and the successful post holder will be a member of the admin team to support the multi-disciplinary clinical team to provide a comprehensive, high quality administrative service at all times. The post holder must have proven administration experience including facilitating excellent customer service and be confident in dealing with service users face to face as well as on the telephone. You will undertake a variety of duties including answering busy telephone line, reception duties, processing referrals, dealing with day to day queries, updating patient information system, sorting incoming/outgoing post, completing work from a shared inbox/work tray as well as other administration tasks, all under the direction of the Administration Team Lead/Administration Manager/Clinical Manager.
Candidates must be able to demonstrate proven admin experience within the last 12 months in the following skills that are required for this post:
Experience in a customer / patient focused environment
Excellent communication and interpersonal skills
Fast, accurate typing/keyboard skills,
A good understanding of inputting data to a database system
A good working knowledge of all Microsoft packages (Word/Excel/Office packages)
Good verbal and written communication skills
Ability to be self-directed, motivated and be able to contribute positively within a team
Well organised and structured
The post holder will be expected to demonstrate flexibility in the role in order to meet the needs of the service
The post holder must be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate in all relevant training courses appropriate to the role
You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification otherwise you will not be shortlisted
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
The post holder must have proven administration experience and will be involved in working as a member of the admin team to support clinical staff and provide a comprehensive, high quality administrative service at all times. You will undertake a variety of duties including answering busy telephone line, reception duties, dealing with day to day queries, updating patient information system, sorting incoming/outgoing post, completing work from a shared inbox/work tray as well as other administration tasks, all under the direction of the Administration Team Lead.
Please find attached job description for full details.
Advertising date : 22nd July 2026
Closing date : 5th August 2026
We welcome your application.
