About the Role
Lale Business Solutions Ltd provides practical business support, operational coordination, and client service solutions to organisations across a range of sectors.
We are seeking an organised and commercially aware Client Operations Manager to oversee client service activities, coordinate internal workflows, and maintain efficient day-to-day operations.
You will manage service requests, monitor team performance, improve operational processes, and work closely with clients and internal departments to ensure work is completed accurately and on schedule.
This position is suited to someone with experience in business operations, professional services, account support, administration, or client relationship management.
Why Join Us?
Operational Ownership
Take responsibility for client workflows, service standards, team coordination, and operational performance.
Varied Responsibilities
Work across client services, administration, reporting, process improvement, and internal coordination.
Career Development
Strengthen your experience in operations management, client relationships, and team leadership.
Professional Environment
Join a collaborative workplace focused on dependable service, clear communication, and continuous improvement.
Key Responsibilities
- Manage daily client service and business support operations
- Coordinate workloads, priorities, deadlines, and service requests
- Act as a key contact for assigned clients and business partners
- Monitor service quality, response times, and client satisfaction
- Review operational records, reports, and client documentation
- Allocate tasks and support team members with daily priorities
- Resolve routine client concerns and escalate complex matters appropriately
- Coordinate with finance, administration, sales, and service teams
- Track operational KPIs and prepare regular performance reports
- Identify workflow issues and recommend practical improvements
- Maintain accurate client records and service information
- Support onboarding for new clients, employees, and service accounts
- Assist with staff training, performance feedback, and procedural guidance
- Ensure internal processes follow company policies and agreed service standards
- Maintain confidentiality when handling client and company information
What We Are Looking For
Experience
- Three or more years of experience in business operations, client services, professional services, account management, or administration
- Experience coordinating employees, workloads, or service processes
- Previous responsibility for client communication and issue resolution
- Experience preparing reports and monitoring operational performance
Skills
- Strong organisation and workload-management abilities
- Confident client service and relationship-management skills
- Clear written and verbal communication
- Effective problem-solving and decision-making abilities
- Ability to coordinate several priorities and deadlines
- Strong attention to detail and record accuracy
- Experience using Microsoft Office, CRM systems, and business databases
- Ability to review performance information and prepare reports
- Professional approach to confidential information
- Collaborative and dependable working style
Education
- Qualification in Business Administration, Management, Operations, Customer Service, or a related subject is preferred
- Relevant professional experience may be considered in place of formal qualifications
Pay: £38,000.00-£45,000.00 per year
Benefits:
- Company events
- Company pension
- Employee mentoring programme
- Private dental insurance
- Private medical insurance
Work Location: In person
