NIGHT CONCIERGE
- Rendall & Rittner • £30,382 • 1 Hans Crescent SW7
ROLE OVERVIEW / DEVELOPMENT DETAILS
Step into a landmark address in the heart of Knightsbridge. 1 Hans Crescent is a distinguished Edwardian red-brick building of apartments and penthouses directly opposite Harrods, where refined heritage meets contemporary luxury. As part of a 24-hour concierge team, you’ll be the reassuring overnight presence for an international community of residents who expect calm, attentive and highly discreet service.
With secure parking, lift access and Knightsbridge Underground moments away, the setting is elegant, secure and effortlessly connected. Evenings bring a different rhythm, late check-ins after theatre and dinners, VIP visitors, deliveries to coordinate and the quiet details that keep the building pristine and residents cared for through the night.
ROLE EXPECTATIONS
You will be the overnight front-of-house expert, 19:00–07:00 on a 4 on, 4 off rota, providing a warm welcome, vigilant security and flawless handovers. You will manage access and keys, oversee CCTV and patrols, handle deliveries and parking requests, coordinate any out-of-hours contractors and keep detailed logs. By morning, the reception will be immaculate and the day team fully briefed.
WHAT SUCCESS LOOKS LIKE
- Residents consistently remark on your discretion, warmth and can-do approach.
- The building remains safe and serene overnight thanks to your vigilant patrols and access control.
- Every shift ends with a clear, accurate handover and well-maintained logs.
- Reception and common areas are pristine by 7am, with parcels, keys and requests organised.
- Issues are anticipated and resolved before they escalate, with timely communication to stakeholders.
- You remain calm and decisive in emergencies, following procedures without compromise.
HOW YOU'LL SPEND MOST OF YOUR TIME
- Managing the front desk overnight: greeting residents and guests, answering queries and handling keys.
- Monitoring CCTV, conducting scheduled patrols and controlling access to maintain safety.
- Coordinating deliveries, logging parcels and arranging secure, tidy storage for morning collection.
- Overseeing secure parking requests and liaising with on-site teams or providers as needed.
- Organising and escorting authorised contractors, ensuring permits, RAMS and records are in order.
- Completing H&S checks, incident reports and a thorough written and verbal handover to the day team.
WHO THIS ROLE IS FOR
- You’re people-focused, polished and naturally discreet, with a passion for exceptional service.
- You thrive on night shifts, staying alert, reliable and organised throughout.
- You’re a problem-solver who uses good judgment to make smart, timely decisions.
- You communicate clearly and kindly, tailoring your approach to each resident.
- You take pride in presentation—of yourself, the reception and the overall resident experience.
EXPERIENCE THAT HELPS
- Front-of-house experience in luxury residential, high-end retail or a 5-star hotel environment.
- Previous night shift or security-led responsibilities within a customer-facing setting.
- Confidence using building systems such as access control, CCTV and digital logging tools.
- Experience managing contractors, incidents and clear handovers between shifts.
- Familiarity with Knightsbridge or central London concierge expectations and standards.
WHAT WE OFFER
- 16 days holiday plus bank holidays
- Enrolment into the Rendall & Rittner pension scheme
- Employee assistance programme supporting family, health, money and work
- Employee referral scheme
- Team uniform* subject to development
- Fully funded training and development opportunities
- Access to discounts across travel, retail, fitness and entertainment
ABOUT RENDALL & RITTNER
Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.
We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.
HOW WE HIRE
- Initial conversation with our talent team
- Interview focused on service excellence, night-time safety, building operations know-how and scenario-based problem solving
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
Apply with your CV.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Appointment is subject to a valid DBS check.
