About the Role We are recruiting for 5 Band 3 Shared Services Support Officers. These initial 1-month temporary contracts carry a strong possibility of extension. Two of these posts are based within our Communications Hub, where previous call handling or customer-facing experience is highly advantageous.
You will provide high-quality administrative support, input and process recruitment data accurately, handle client queries, and assist with the end-to-end recruitment lifecycle.
Key Responsibilities
- Serve as the primary point of contact for customer and client queries, escalating complex issues when necessary.
- Input, process, audit, and validate administrative and recruitment data using HRPTS and offline databases.
- Provide end-to-end administrative support for recruitment and selection processes.
- Assist in generating reports, maintaining stationery stock levels, and analyzing information.
- Deliver excellent customer service across all communication channels.
Essential Criteria
- Option A: A minimum of 5 GCSEs (Grades A*–C) including English Language and Maths (or equivalent) OR Option B: 18 months of relevant administrative experience.
- Willingness to complete the REC Level 2 Certificate in Recruitment Resourcing within 12 months of start date.
- Proficiency in Microsoft Office and IT systems.
- Excellent written, oral, and electronic communication skills.
- Proven ability to work independently, prioritize tasks, and meet strict deadlines.
Desirable Criteria
- 1 year of experience in a recruitment setting.
- Previous experience in a call-handling or customer-facing role (specifically for the Communications Hub vacancies).
Pay: £12.75 per hour
Work Location: In person
