Retail Assistant (Seasonal) – Face Painting Experience Preferred
About the role
We're looking for enthusiastic, friendly and proactive Retail Assistants to join our team for the upcoming season.
This customer-facing role combines excellent retail service with the opportunity to create memorable experiences for our younger visitors through face painting during busy periods, special events and peak trading days.
As part of our Visitor Experience team, you'll play an important role in ensuring every guest enjoys a fantastic day out.
Key Responsibilities
Retail
- Deliver outstanding customer service to all visitors
- Process transactions accurately using the till system
- Assist guests with product enquiries and purchases
- Replenish stock and maintain attractive displays
- Keep retail areas clean, organised and welcoming
- Support with deliveries and stock management
Face Painting
- Provide high-quality face painting for children and families
- Engage positively with visitors to create memorable experiences
- Maintain excellent hygiene and safety standards
- Manage queues professionally during busy periods
- Represent the zoo in a friendly and professional manner at all times
What we’re looking for
- A positive, approachable and friendly attitude
- Excellent customer service and communication skills
- Retail or customer-facing experience preferred
- Confidence interacting with children and families
- Ability to work both independently and as part of a team
- Reliable, flexible and hardworking approach
- Willingness to work weekends, bank holidays and peak seasonal periods
Desirable
- Face painting experience
- Artistic and creative skills
- Previous retail, hospitality or visitor attraction experience
What we offer
- Full training and ongoing support
- A fun, rewarding and varied working environment
- Opportunities to develop customer service and retail skills
- Experience working within one of the UK's leading zoos
How to apply
To apply for this role, please submit your CV and cover letter by 10am on 14 July 2026.
All applications for this vacancy are to be submitted directly to the Company, and strictly no agency calls or agency CV submissions.
Additional Information
Due to the zoo’s location, own transport is recommended
The Package
You’ll benefit from:
· Holiday pay
· Uniform
· Staff membership card giving you free entry to the Zoo on your days off
· Complimentary Twycross Zoo ticket allowance for friends and family
· 25% discount in the Twycross Zoo gift shop
· 25% discount in Twycross Zoo food and beverage outlets
· Free onsite parking
· Monthly award scheme
· Access to work employee assistance programme
· Life assurance
· Access to an online discount portal.
More about us
We’re at the forefront of conservation, education and research, and have a strong commitment to our award-winning education programme which aims to increase the level of awareness, knowledge and understanding about the animals and their plight in the wild.
All applications for these Visitor Experience Assistant vacancies are to be submitted online, and strictly no agency calls or agency CV submissions.
Job Types: Part-time, Fixed term contract
Pay: £12.71 per hour
Benefits:
- Company events
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Sick pay
- Store discount
Application question(s):
- Why are you interested in working at Twycross Zoo?
- Tell us something about yourself that we wouldn’t get from your CV
- Due to the location being fairly remote, you must have a reliable way of commuting to the zoo on a regular basis. Can you confirm that you have access to a car/reliable lift?
Experience:
- Customer Service: 1 year (preferred)
- Face Painting: 1 year (preferred)
Work Location: In person
