The Role:
The Associate Director of Estates Commercial will provide strategic leadership and end to end operational management of the University's commercial services portfolio - catering, retail, bars, hospitality, conference & events, venues and delivered catering. Ensuring safe, compliant, customer centred and financially sustainable services that enhance the experience of students, staff, visitors and external clients.
You Will:
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Lead the strategic direction of all Operations Commercial services lines, setting a clear vision, service standards, SLA's and KPI's that support income growth, customer satisfaction and value for money.
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Own the commercial strategy and P&L for catering, retail, bars, conferences & events, venues and delivered catering; deliver agreed revenue, contribution and cash targets.
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Develop brand, menu, merchandising and venue strategies aligned to audience needs and the University's values and reputation; lead demand generation for conferencing and venue hire.
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Negotiate, procure and manage commercial relationships with our inhouse catering vehicle UMC Ltd., and our partnerships, franchises, supplier frameworks and concession arrangements; ensure robust contract management and performance review.
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Lead multimillion pound operational budgets and capital programmes for outlets and venues; deliver accurate forecasting, cost control, stock integrity, cash controls and productivity gains.
You Will Bring:
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Extensive senior leadership in complex, multi-site commercial operations (hospitality, catering, retail, events, venues) with accountability for significant revenue and cost budgets.
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Proven delivery of service transformation, brand/offer development, and measurable improvements in financial and customer outcomes.
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Advanced financial acumen (forecasting, pricing, margin management, capital appraisal); data driven decision-making; contract negotiation and supplier/partner performance management.
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Excellent stakeholder engagement, negotiation and presentation skills; ability to influence at senior levels internally and externally, including partners and regulators.
Why Join Us:
This is an opportunity to shape the future direction of Estates & Facilities. You will play a pivotal role in delivering transformational change across a major estate, helping to build a digitally enabled, sustainable and high performing organisation that supports the University's Manchester 2035 strategy.
What will you get in return:
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Fantastic market leading Pension scheme
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Excellent employee health and wellbeing services including an Employee Assistance Programme
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Exceptional starting annual leave entitlement, plus bank holidays.
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Additional paid closure over the Christmas period.
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Local and national discounts at a range of major retailers.
Interviews for this role will take place in July. We reserve the right to close the role early if a high volume of applications are received.
