Service Manager Apprentice (Future Registered Manager)
Level 5 Leader in Adult Care Apprenticeship
Base Locations:
- Edgbaston Wellness Clinic, Birmingham (Primary Site)
- Quarry Bank Medical Centre, Dudley (Secondary Site)
Contract: Full Time
Programme Duration: Typically 18 Months
Qualification: Level 5 Diploma in Leading and Managing an Adult Care Service
Career Progression: Service Manager → Deputy Manager → Registered Manager
An Exceptional Leadership Development Opportunity
Edgbaston Wellness Clinic are seeking an ambitious, motivated and values-driven individual to join our organisation as Service Manager Apprentice.
This is not a traditional apprenticeship.
This position form part of a long-term organisational investment in developing the next generation of healthcare leaders capable of managing regulated healthcare services and ultimately progressing into Registered Manager position.
Successful candidates will be immersed in the operational, regulatory, governance and leadership functions of two thriving healthcare organisations whilst completing the nationally recognised Level 5 Leader in Adult Care Apprenticeship.
Throughout the programme, apprentices will receive mentorship, structured development and practical leadership experience designed to prepare them for senior management responsibilities.
About Our Organisations
Quarry Bank Medical Centre
Quarry Bank Medical Centre is an established NHS General Practice serving thousands of patients across the local community.
The practice delivers a broad range of primary care services and is committed to delivering safe, effective, caring, responsive and well-led services in line with Care Quality Commission standards.
The successful apprentices will gain exposure to:
- NHS contractual requirements.
- Patient access and service delivery.
- Clinical governance.
- Safeguarding.
- Workforce management.
- Quality improvement.
- Regulatory compliance.
- Health and safety management.
- Operational planning.
- Service transformation projects.
Edgbaston Wellness Clinic
Edgbaston Wellness Clinic is a growing private healthcare and wellness organisation based within one of Birmingham’s most prestigious healthcare districts.
The clinic provides a range of healthcare and wellness services within a modern and patient-focused environment.
Apprentices will gain experience in:
- Private healthcare operations.
- Service development.
- Business growth and sustainability.
- Customer experience management.
- Workforce leadership.
- Regulatory compliance.
- Risk management.
- Governance.
- Commercial decision-making.
- Organisational development.
A Unique Dual-Site Development Programme
Each apprentice will be allocated a designated home site.
The apprentice will primarily be based at Edgbaston Wellness Clinic.
However, apprentices will routinely rotate between the two organisations throughout their apprenticeship.
This deliberate approach has been designed to ensure future leaders understand:
- The operational differences between NHS and private healthcare.
- How governance principles apply across different healthcare settings.
- How to lead multidisciplinary teams.
- How to manage service performance.
- How to maintain regulatory compliance.
- How to support organisational growth.
- How to deliver excellent patient and client experiences.
By the end of the programme, successful candidates should be capable of understanding, supporting and contributing to the strategic objectives of both organisations.
The Future Registered Manager Pathway
The apprenticeship has been selected because it closely aligns with the knowledge, skills and behaviours required of future Registered Managers within regulated healthcare environments.
The successful apprentices will be expected to develop the ability to:
- Lead teams effectively.
- Create and sustain positive workplace cultures.
- Drive service improvement.
- Ensure regulatory compliance.
- Manage risk appropriately.
- Support safeguarding responsibilities.
- Monitor quality and performance.
- Lead organisational change.
- Promote continuous learning and development.
- Ensure services remain safe, effective, caring, responsive and well-led.
Subject to successful completion of the apprenticeship and organisational need, candidates may progress into:
- Assistant Manager positions.
- Deputy Manager positions.
- Service Manager positions.
- Registered Manager positions.
Key Responsibilities
During the apprenticeship, responsibilities will include:
Governance and Compliance
- Supporting CQC readiness and compliance.
- Assisting with audits and quality assurance activities.
- Monitoring governance systems.
- Supporting incident investigations and learning.
- Contributing to policy review and implementation.
Service Leadership
- Supporting operational delivery.
- Monitoring service performance.
- Coordinating improvement projects.
- Supporting workforce planning.
- Assisting with rota management.
Workforce Development
- Supporting recruitment and onboarding.
- Assisting with training coordination.
- Supporting supervision and appraisal processes.
- Promoting staff wellbeing and engagement.
Safeguarding
- Supporting safeguarding processes.
- Understanding statutory safeguarding responsibilities.
- Promoting a culture of safety and accountability.
Quality Improvement
- Supporting patient and client feedback processes.
- Monitoring outcomes and performance.
- Assisting with implementation of improvement initiatives.
Business Development
- Supporting service growth opportunities.
- Contributing to organisational projects.
- Assisting with strategic planning activities.
- Supporting business continuity planning.
Who We Are Looking For
We are seeking individuals with the potential to become exceptional healthcare leaders.
Successful candidates will demonstrate:
Care - A genuine desire to improve the lives of others.
Compassion Kindness, empathy and respect for all individuals.
Courage - The confidence to challenge poor practice and do the right thing.
Communication - The ability to communicate clearly and professionally with a wide range of people.
Competence - A commitment to developing knowledge and skills to a high standard.
Commitment - Dedication to delivering excellent services and continually improving.
Essential Requirements
- GCSE Grade 4/C or above in English and Mathematics (or equivalent).
- Eligibility to undertake a Level 5 Apprenticeship.
- Excellent communication skills.
- Strong organisational ability.
- Professional attitude and presentation.
- Ability to manage competing priorities.
- Strong IT and digital literacy skills.
- Willingness to learn and develop.
- Ability to travel between both sites as required.
Desirable Requirements
- Experience in healthcare, social care or customer-facing environments.
- Previous supervisory experience.
- Understanding of CQC-regulated services.
- Experience working within multidisciplinary teams.
- Full UK Driving Licence and access to a vehicle.
Enhanced DBS and Safer Recruitment Requirements
As these positions involve working within regulated healthcare services and may involve access to vulnerable adults and children, appointment is subject to:
- Enhanced DBS clearance.
- Occupational Health clearance.
- Right to Work verification.
- Identity checks.
- Four satisfactory references.
Reference Requirements
Applicants must provide four references capable of supporting their suitability for progression into healthcare leadership positions.
References should collectively provide evidence of:
- Honesty and integrity.
- Reliability and accountability.
- Professional conduct.
- Leadership potential.
- Effective communication skills.
- Ability to manage responsibility.
- Commitment to safeguarding.
- Respect for confidentiality.
- Suitability to work within regulated healthcare environments.
- Ability to uphold standards expected of future Registered Managers.
At least two references should ideally be from recent employers, educational institutions or professional supervisors.
Succession and Growth Programme
These appointments form part of a wider succession and organisational growth strategy.
Both Quarry Bank Medical Centre and Edgbaston Wellness Clinic recognise the importance of developing future leaders from within our organisation.
The healthcare sector faces increasing challenges around workforce recruitment, retention, succession planning and regulatory compliance. As a result, we are making a significant investment in identifying and developing individuals who demonstrate the values, behaviours and leadership potential required to manage healthcare services of the future.
The successful candidates will not simply complete an apprenticeship and leave.
They will become part of a structured leadership pipeline designed to create future managers capable of supporting organisational growth, maintaining high-quality services, leading teams effectively and ensuring both organisations remain safe, effective, caring, responsive and well-led.
This is an opportunity to build a genuine long-term career in healthcare leadership whilst receiving exceptional support, mentorship and development from experienced professionals across both NHS and private healthcare settings.
If you are ambitious, motivated and passionate about making a difference, we would like to hear from you.
Pay: £8.00 per hour
Benefits:
- Company pension
- Employee mentoring programme
- Free flu jabs
- Free parking
- On-site parking
Education:
- A-Level or equivalent (required)
Language:
Work Location: In person
