Job Overview
The Area Team Leader is a pivotal role in the operations team at Amicus. It carries the responsibility to deliver an excellent service for residents and meet KPIs whilst demonstrating the Amicus values and behaviours.
The post holder will manage up to five Housing Support Officers, relevant budgets and other resources to achieve this. Liaison with Local Authorities, landlords, neighbours in the community and other teams within Amicus is key to success.
About us
Amicus Trust are here for individuals between the ages of 18 – 65 who are rough sleeping, considered homeless or at risk of homelessness. Individuals may or may not have a range of complex needs including mental health issues, ex-offending, alcohol dependency or substance misuse. We provide supported housing alongside mental health support, structured supporting meetings and life-skills development.
What we offer:
- Salary; £33,118.47 per annum.
- Hours; full-time 37, per week Monday to Friday, plus on-call rota
- Holiday; 25 days plus 8 bank holidays
- Employee Assistance Programme, virtual GP service and in-house mental health support
- 2 yearly staff conference events
- Blue Light Card
What you will do in the role of Area Team Leader:
- Interviewing potential residents, assessing their needs and suitability for accommodation.
- Assessing risks and ensuring resident accommodation is safe and secure.
- Developing and maintaining working relationships with residents whilst maintaining professional boundaries.
- Conducting weekly key works (support meetings) with residents.
- Advising residents on issues such as benefits and access to healthcare.
- Assisting with housing applications and benefit applications.
- Communicate with the team and ensure that all organisational policies are followed and legal requirements are met.
What you will need:
- Experience working operationally with adults who have complex needs or are vulnerable
- A thorough knowledge of working with residents who have drug or alcohol issues
- The ability to deal with conflict situations and skilled in de-escalation
- Record keeping and managing a team of individuals working autonomously, including organising rotas, shifts, managing performance issues and ensuring health and safety and wellbeing of staff
- Clear communication skills
- Full driving licence with no more than 3 penalty points issued or pending
- A flexible approach to work and commitment to on-call duties
If you would like to be part of a team making a real difference in people’s lives, we would love to hear from you.
Location: This role is based at our Leicester project and requires regular daily travel across the city.
Head Office: 104 Midland Road, Bedford MK40 1QE. This role requires regular travel to provide support across all Amicus Trust accommodations in Leicester.
Application procedure: Please contact our HR Team on 01234 358478 for an Application Pack and send your covering letter and full CV.
Closing date: 9am on Tuesday, 7th July 2026
Interview date: Monday, 13th July 2026
Interview process: a 10 minute presentation followed by a 30-minute panel interview.
Amicus Trust Ltd is committed to building a diverse and inclusive organisation where everyone feels valued and respected. We welcome applications from people of all backgrounds and lived experiences. We are an equal opportunities employer and select candidates based on skills, experience and potential, regardless of age, disability, gender identity or expression, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.
If you meet the minimum job requirements and identify as having a disability, you will automatically be guaranteed an interview. If you are short listed for interview and require any reasonable adjustments to support you through the recruitment process, please let us know and we will be happy to discuss how we can best accommodate your needs.
Amicus Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff to share this commitment.
This role is exempt from the Rehabilitation of Offenders Act 1974. All appointments are subject to satisfactory pre-employment checks, which include, but are not limited to, an enhanced Disclosure and Barring Service (DBS) check (including barred list checks, where applicable), verification of identity, right to work in the UK, relevant qualifications, and employment references.
Visit our website to learn more about us https://www.amicustrust.org/
Pay: £33,118.47 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Health & wellbeing programme
- Paid training
Work authorisation:
- United Kingdom (required)
Work Location: In person
