The Role
We are looking for a proactive, detail-oriented Account Coordinator to join our London team. This is a highly collaborative role designed as the ultimate launchpad for a commercial career in FinTech and SaaS.
You will split your focus between two critical areas: supporting the operational success of our embedded payments platform, CleanCloud Pay, and assisting our Growth Account Management team in unlocking revenue from our existing base.
What you’ll be doing:
- Own the onboarding journey for new businesses joining CleanCloud Pay. Guide them through initial configuration to get them processing as quickly as possible.
- Support Payment Lead in targeting our existing user base, converting accounts over to CleanCloud Pay.
- Act as the primary point of contact for customers already utilising CleanCloud Pay, resolving day-to-day transaction or hardware queries to ensure a seamless payments experience.
- Partner with Growth AM to execute account expansion strategies. Help identify and implement cross-selling initiatives across our existing base.
- Work alongside Support, Ops, and Product teams to resolve complex issues and feed back user insights to improve the overall payments & software ecosystem.
- Maintain accurate account notes and engagement activity within our CRM
The "Must-Haves"
- 0-1 years experience in a client-facing, commercial, or support role.
- A natural problem-solver who can handle technical queries with a patient, customer-first mindset.
- Full professional written and verbal proficiency in English.
- Confidence in picking up the phone to speak with business owners, build rapport, and resolve complex problems.
- UK-based with the right to work in the UK without sponsorship at the present or in the future.
The "Great-to-Haves" (not essential)
- Familiarity with payment processing ecosystems (e.g., Adyen, Stripe).
- Experience with Hubspot and Intercom.
- Experience in a SaaS or subscription-based environment.
- Spanish language skills.
Benefits
- Opportunities for professional growth and development.
- Collaborative and supportive work environment from our London offices.
- Access to the latest tools and technologies.
- Annual company trip.
- Private medical insurance (including dental), life insurance and group income protection.
- 25 days annual leave (not including public holidays).
- Ability to work remotely overseas for 1 month every year.
- 35 hour week
How to Apply
Please send your CV and a brief cover letter outlining what makes you a good fit for this role. If you do not wish to send a cover letter, please answer ALL the qualifying questions. Without this information, we will not consider your application.
Employees MUST be eligible to work in the UK without sponsorship at present time or in the future.
This position offers a supportive environment where professional development is encouraged, and your contributions will directly impact our company's growth. We welcome candidates eager to learn, grow their skills, and take on new challenges within a collaborative setting.
Pay: £25,000.00-£28,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Life insurance
- Private medical insurance
- Sick pay
- Work from home
Application question(s):
- Are you able to commute to our office (near Old Street, London) 3 days per week?
- Can you work in the UK without sponsorship at present time or in the future? Please confirm on what basis you are eligible to work in the UK.
- Please tell us what makes you a good candidate for this role.
Language:
- English (native proficiency) (required)
Work Location: Hybrid remote in London
