Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat
- Assist customers with inquiries, account issues, and product information
- Utilise CRM system to document customer interactions and update account information
- Collaborate with internal teams to resolve customer concerns and escalate issues when necessary
- Analyse customer feedback and identify areas for improvement in service delivery
Experience:
- Previous experience in a customer service role, preferably in healthcare
- Strong communication skills, both written and verbal, with the ability to effectively communicate complex information
- Proficient in using software platforms
- Excellent problem-solving skills with the ability to analyse customer needs and provide appropriate solutions
- Ability to multitask and prioritise tasks in a fast-paced environment
This is a full-time position with regular business hours at our office.
If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you.
Apply now to join our team of dedicated Customer Service Representatives.
Job Types: Full-time, Permanent
Pay: £25,000.00-£30,000.00 per year
Benefits:
- Company events
- Company pension
- Employee mentoring programme
- Free parking
- On-site parking
- Sick pay
- Store discount
- Transport links
Experience:
- Customer service: 1 year (preferred)
Ability to Commute:
- Beckington BA11 6TE (required)
Work Location: In person
