Job Overview
We are a friendly, family-run skip hire business looking for a reliable and organised Office & Weighbridge Administrator to join our small, close-knit team.
This is a varied role where no two days are the same. You will be responsible for answering customer enquiries, taking skip hire bookings, operating the site weighbridge, and supporting the day-to-day running of the office. You'll work closely with our drivers and the rest of the team to ensure our customers receive an efficient and professional service.
As a small family business, we value teamwork, a positive attitude, and a willingness to get involved. The successful candidate will enjoy working in a busy environment, have excellent customer service skills, and take pride in providing a friendly and professional experience for every customer. Previous administration, customer service, or weighbridge experience is beneficial but not essential, as full training will be provided.
Responsibilities
- Answer incoming telephone calls and respond to customer enquiries.
- Take skip hire bookings and arrange deliveries and collections.
- Operate the site weighbridge, accurately recording vehicle weights.
- Issue weighbridge tickets and maintain accurate records.
- Liaise with drivers and site staff to ensure smooth daily operations.
- Process customer payments and invoices.
- Carry out general office administration and data entry.
- Provide excellent customer service to both trade and domestic customers.
Skills
- Excellent communication and customer service skills.
- Confident and professional telephone manner.
- Strong organisational skills with the ability to prioritise tasks.
- Good attention to detail and a high level of accuracy.
- Competent IT skills, including Microsoft Office and email.
- Ability to work efficiently in a busy, fast-paced environment.
- Capable of multitasking and remaining calm under pressure.
- Friendly, approachable, and a strong team player.
- Reliable, punctual, and self-motivated.
- Willingness to learn and undertake training, including operating the site weighbridge.
- Previous administration, customer service, or weighbridge experience is desirable but not essential.
- Experience within the skip hire, waste management, recycling, or transport industry would be an advantage but is not required.
Pay: £26,000.00-£32,000.00 per year
Benefits:
Work Location: In person
