Job Overview
We are seeking a friendly and professional Front of House team member to create a welcoming environment for our guests. This role involves providing excellent customer service, managing reservations, and ensuring the smooth operation of the front reception area. The ideal candidate will possess strong communication skills, a positive attitude, and the ability to handle multiple tasks efficiently. This position offers an opportunity to be the first point of contact for visitors and contribute to a memorable experience for all.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in procedures
- Manage reservations and bookings accurately using our booking system
- Answer phone calls promptly and professionally, directing enquiries as needed
- Provide information about services, facilities, and events to visitors
- Handle guest queries or complaints with professionalism and courtesy
- Maintain a tidy and organised reception area at all times
- Support administrative tasks such as data entry, filing, and correspondence
- Collaborate with team members to ensure seamless service delivery during busy periods
Requirements
- Previous experience in customer service or front desk roles is preferred but not essential
- Excellent communication skills, both verbal and written
- Friendly, approachable manner with a professional appearance
- Organised with strong attention to detail
- Ability to multitask effectively in a fast-paced environment
- Proficient in using computers and standard office software
- Flexibility to work various shifts as required, including evenings or weekends if necessary
- A positive attitude and willingness to learn new skills
This role is ideal for individuals who enjoy engaging with people and thrive in a dynamic environment. We value professionalism, enthusiasm, and a commitment to delivering outstanding service at all times.
Job Type: Temporary
Contract length: 2-3 months
Pay: £12.24-£13.00 per hour
Work Location: In person
