Job purpose
We are looking for a positive, proactive and highly organised person to join our team. This role will provide comprehensive administrative support across our Training, Credit Academy (qualifications) and Governance teams, helping to deliver an efficient, high-quality and customer-focused service to learners, members, training providers and internal stakeholders.
We're looking for someone who is organised, eager to learn, and enjoys helping others.
You don't need to have experience in every area listed below. If you have transferable skills and are excited about developing your career, we'd love to hear from you.
Main Responsibilities:
Training & Credit Academy Support
- Provide administrative support for the delivery of training programmes, virtual class programmes and learning support services
- Coordinate course set-up, learner/delegate registrations and trainer arrangements across learning platforms
- Act as a point of contact for learners/delegates, trainer and training provider queries via email and phone
- Support the administration of learner/delegate journeys, including onboarding, progress tracking and completion
- Conduct wrap-around admin support for external trainers, including pre-training work schedules, purchase order acquisition, post-training follow-up surveys and certification issue
- Support with monitoring learner/delegate progress, highlighting any risks or issues to the relevant teams
- Administer evaluations and compile feedback for continuous improvement
Governance & HR Support
- Assist with documentation and preparation for Board and Committee meetings
- Maintain accurate records in line with governance and compliance requirements
- Ensure adherence to internal policies, governance requirements and quality standard
- Act as first point of contact for queries received in relation to CICM Member Support Service, responding to enquiries and liaising with internal and external stakeholders who support the service
- Support administration in relation to branch network queries and branch guidelines adherence
- Provide internal administrative support in respect of Human Resources. This will typically involve assisting with general non-technical HR matters, for example replying to reference requests, online filing of HR records and supporting Line Manager on ad-hoc projects.
General Administration & Coordination
- Printing, collating and despatching of materials
- Organising virtual and physical meeting rooms & co-ordinating attendance lists and refreshments
- Ensure effective document management and archiving in line with organisational policies
- Build strong working relationships with internal teams, members, learners, tutors and external partners
Successful candidates will have these qualities:
Essential
- Good organisational skills and the ability to manage a variety of tasks.
- A keen eye for detail and pride in producing accurate work.
- Strong written and verbal communication skills.
- Confident using Microsoft Office, including Word, Excel and PowerPoint, and a willingness to develop these skills
- Ability to work collaboratively and sometimes in a confidential environment
These aren't essential, so don't let them put you off applying:
- Experience in an administrative, customer service or office based role – even if for a short period of time
- Experience in a training, education or awarding organisation.
- Familiarity with learner management systems or online learning platforms.
- Experience supporting governance, compliance or assessment activities.
The kind of person you'll be
We're looking for someone who is:
- Proactive and enjoys finding solutions.
- Passionate about delivering great customer service.
- Keen to learn, develop and take on new challenges.
- Professional, dependable and adaptable.
- Able to build positive working relationships with colleagues, learners and other stakeholders.
Interested?
If this sounds like a role you'd enjoy—even if you don't meet every requirement—we'd encourage you to apply. We'd love to hear about your transferable skills, enthusiasm and potential.
Benefits of working at CICM:
- 35 hour week - 9am to 5pm (one hour lunch)
- Competitive salary
- Yearly salary reviews
- 25 days holiday (plus Bank Holidays), rising to 28 days based on length of service
- 1 day discretionary Birthday Leave
- 3 days discretionary office shut-down over Christmas period
- Employee Rewards Scheme offering discounts and offers from suppliers in retail, hospitality, travel, wellbeing and more
- Company Pension Scheme – we match a level of contribution up to a maximum of between 5% and 9% of salary
- Private Medical Scheme – available cover for you and your family
- Group Life Assurance with cover at twice the amount of your annual salary
- Eyecare vouchers
- Continuing Professional Development opportunities across a range of platforms both informal and formal
- Free car parking onsite, with electrical charging points
- Bright and open plan collaborative office space
- Conveniently accessible from the A1
- Always listening to our colleagues with our staff surveys
- Hot/Cold Refreshments in the office
Pay: £23,400.00 per year
Application question(s):
- Can you confirm that you are aware of the set salary mentioned in this advert and that you would like to proceed on this basis
- Please acknowledge you are able to work 9-5, Monday to Friday at our office location in Peterborough for this role
- Please confirm your level of expertise using MS office
Work Location: In person
