Who We Are
We craft Oud-infused blends for people & spaces — transforming ordinary days into extraordinary moments, because you deserve to Feel Exceptional. With stores across the UK's leading shopping destinations, we're growing fast and we want exceptional people to grow with us.
The Role
We're looking for experienced, results-driven Branch Kiosk Supervisors for our London locations in Stratford and White City. You'll be keeping customer satisfaction high whilst meeting and exceeding our ambitious sales targets. As Supervisor, it’s your responsibility to deputise for the Manager in their absence, so we need someone who is genuinely comfortable taking charge and delivering, not just assisting from the sidelines.
We'd like someone who puts people at ease without ever being pushy. You'll need proven abilities in managing people, and the confidence to lead from the front – be hands-on and set standards rather than sitting back planning the rota.
What's Involved:
You'll be driving sales towards the required targets, with the confidence to push past them. Crucially you’ll be deputising for the Manager during their absence – taking full responsibility for the kiosk and the team on shift.
Acting as a role model to the whole team, you’ll be using our Candles and Oud core values - Compassion, Ambition and Ownership - to set the tone, while keeping customer satisfaction consistently high. We’d like you to always be ready with new ideas to maximise sales and customer experience.
Who Are We Looking For:
- You’ll have considerable, demonstrable retail sales experience, including time in a supervisory role
- You can prove you have a track record of hitting and growing sales targets
- Confidence taking ownership of a shift and making decisions without a manager on hand
- Strong communication and people skills
- You possess a genuine joy in engaging with customers. Your passion for service translates into great sales
- We’ll require some flexibility - you will be working weekends and holidays as needed
- Your enthusiasm for fragrance must really shine through.
- You must have the right to live and work in the UK without restriction
You can expect an attractive hourly rate with additional commission, a genuine focus on personal development, and clear opportunities for advancement. We place real value on building relationships, and you'll be joining a passionate team dedicated to excellent customer service and hitting sales targets. You will also be entitled to staff discounts on fragrances, alongside shopping centre discounts, where applicable.
Pay: £25,420.00-£35,290.17 per year
Benefits:
Application question(s):
- Tell us about a time when you had to handle a difficult customer while adhering to strict company policies. How did you balance their needs with the company standard?
- Tell us about a time when you have motivated a team to achieve a difficult sales target. What did you do?
Experience:
- Supervisory: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
