Job Summary
We are seeking a highly organised and detail-oriented Operations Administrator to support our service delivery team to plan and schedule the works for our remote site based Technicians.
The successful candidate will be responsible for managing administrative tasks, maintaining accurate records, and providing exceptional customer service. This role offers an excellent opportunity to utilise a range of computer skills and organisational abilities within a dynamic environment. The position is paid and suitable for applicants with strong communication skills and experience in sales administration or related fields.
Responsibilities
- Manage and update customer records using CRM software, ensuring data accuracy and confidentiality.
- Coordinate and schedule Technicians routine service visits.
- Provide excellent customer service by responding promptly to enquiries via email or phone.
- Organise documentation, files, and correspondence to ensure smooth workflow across departments.
- Collaborate with team members to improve administrative processes and optimise efficiency.
Qualifications
- Experience in an administrative or sales support role is preferred.
- Strong proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
- Familiarity with CRM software systems is desirable.
- Excellent communication skills in English, both written and verbal.
- Demonstrable computer literacy with the ability to adapt to new software tools quickly.
- Organisational skills with the ability to prioritise tasks effectively and manage time efficiently.
- Good customer service skills with a professional attitude towards clients and colleagues.
- Ability to work independently as well as part of a team in a fast-paced environment.
Pay: £28,000.00-£30,000.00 per year
Benefits:
- On-site gym
- On-site parking
Ability to commute/relocate:
- Royal Wootton Bassett, Wiltshire: reliably commute or plan to relocate before starting work (required)
Experience:
- Administrative: 1 year (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
