Job Ref: ELI3265
Branch: Tylney Hall Hotel
Location: Tylney Hall Hotel, Hook
Salary/Benefits: Competitive Salary/ Plus Service Charge
Contract type: Permanent
Hours: Part Time
Shift pattern: Flexible Working Pattern
Hours per week: 32 Hours Per Weeks
Posted date: 28/07/2026
Closing date: 28/08/2026
Overview of Role:
This hands-on, practical training position plays a key role in embedding Elite Hotels' culture, service standards, and behaviour expectations across the property. Through on-the-job, online and classroom training, working closely with the Human Resources manager and heads of department across the hotels' operations, you will ensure learning programmes are translated to consistent on-the-floor performance, supporting managers to build capability, accountability and engagement and development activities to develop consistent standards that reflect the Company's culture and the ethos of delivering distinctive, engaged and guest-centric service.
The role will suit someone who:
- Can demonstrate previous experience in training and coaching in a hospitality environment
- Has excellent verbal and written communication skills, is passionate, and self-motivated
- Is enthusiastic, customer-focused, and able to work within deadlines
- Can be flexible towards hours to suit operational learning needs
32 hours per week, site-based, flexible days.
At Elite Hotels, we have a single-minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
Tylney Hall Hotel:
Tylney Hall Hotel is a beautiful 4 red Star Hotel with 112 bedrooms, set in the heart of 66 acres of glorious park boasts the longest uninterrupted view in Hampshire. With a 2 rosette Restaurant we are committed to delivering hospitality to the highest standard. Our facilities include beauty treatment rooms leisure facilities including both an indoor an outdoor pool banqueting facilities which are second to none.
Why work at Tylney Hall Hotel Gardens:
As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals – this could be you!
Benefits
To support our staff we offer:
- Meals are provided by our talented kitchen team
- We have plenty of free parking.
- We also have amazing recognition awards for exceptional customer service
- Reduced price stays in all of our hotels – where you are treated like a guest no matter who you are!
For full details of the benefits on offer please check our website: https://www.careersatelitehotels.co.uk/why-work-elite
If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.
- service charge is dependent on sales performance and not guaranteed
