Support the next generation of driving instructors through Part 1 of their qualification
Bill Plant Driving School is one of the UK's largest driving schools and a leading provider of driving instructor training. From our Ripon head office, we support over a thousand DVSA registered instructors delivering lessons across England, Scotland and Wales in market-leading Volkswagen tuition vehicles.
We train thousands of people every year to qualify as Approved Driving Instructors, and our academy is growing. We are looking for a Training Support Executive to join our Training Support Team, looking after trainees at Stage 1 of their journey with us.
Stage 1 covers everything from enrolment through to passing ADI Part 1, the DVSA theory and hazard perception test. You will be the main point of contact for these trainees, guiding them through their DBS and PRN applications, keeping their revision on track, and making sure they book and pass their Part 1 test. It is the stage where trainees most often stall, so your support genuinely decides whether someone goes on to qualify.
This is a people-focused role. If you enjoy phone-based customer service, coaching and problem solving, and you want to see the direct impact of your work on someone's career, we would like to hear from you.
Part 1 Training Support Executive: duties and responsibilities
- Building genuine rapport with Part 1 trainees and keeping them engaged with their learning
- Handling trainee queries by inbound and outbound calls and by email
- Managing and supporting trainees through the DBS and PRN application stages
- Chasing Part 1 test bookings so every trainee is scheduled in good time and properly prepared
- Following up on Part 1 test results and offering tailored feedback and next steps where a trainee is unsuccessful
- Using in-app reports to proactively identify trainees who are struggling or at risk of delay
- Reviewing in-app revision activity and giving personalised, constructive coaching
- Keeping accurate contact and progress records so support is consistent and transparent
- Encouraging motivation and accountability through positive reinforcement, early intervention and self-reflection
- Cross-training across the wider Training Support Department to support business needs
Stage 1 Training Support Executive: skills and qualifications
- Strong verbal and written communication, with an excellent standard of written English
- Confident telephone manner and previous customer service, contact centre or account management experience
- Good problem-solving skills, including troubleshooting technical or usability issues on our learner management system
- Strong attention to detail when recording trainee information and maintaining training records
- Solid time management, balancing inbound queries, proactive outreach and administrative duties
- High level of computer literacy, including confidence supporting app related issues
- Adaptability as systems, processes and training programmes evolve
Experience in a training, coaching, education or learner support role is an advantage, but not essential. No driving instructor experience is needed. We will give you full training on our systems and on the DVSA ADI qualification process.
Job Type: Full-time
Pay: £27,544.68 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
- Sick pay
Ability to commute/relocate:
- Ripon HG4 1AJ: reliably commute or plan to relocate before starting work (required)
Work Location: In person
