Optical Assistant / Receptionist – Belson & Sons Opticians, Pitsea
Belson & Sons is a friendly, independent family-run opticians established in 1955. We are looking for a warm, organised and reliable receptionist to join the team at our Pitsea practice.
Working hours
- Full-time: five days per week
- 9:00am–5:30pm
- Alternate Saturdays
- Closed Sundays
- On the weeks when Saturday is worked, a weekday off will be agreed by mutual consent
The role
As the first point of contact for our patients, you will play an important part in creating a welcoming and professional experience. Your responsibilities will include:
- Greeting patients and making them feel welcome
- Answering telephone calls and responding to enquiries
- Booking, confirming and managing appointments
- Maintaining accurate patient records
- Taking payments and assisting with general reception administration
- Contacting patients regarding appointments, recalls and collection of glasses
- Supporting the optometrist and dispensing team with the smooth running of the practice
- Keeping the reception and waiting areas tidy and presentable
- Providing friendly and helpful customer service throughout the patient’s visit
About you
We are looking for someone who is:
- Friendly, confident and approachable
- Reliable, punctual and well organised
- Comfortable speaking with people face-to-face and over the telephone
- Able to work calmly and accurately in a busy environment
- A good team player with a positive, helpful attitude
- Comfortable using computers and learning new systems
Previous reception, customer service, retail or optical experience would be useful, but it is not essential. Full training will be provided for the right person.
What we offer
- A friendly and supportive working environment
- Full training and opportunities to develop
- A stable role within a long-established family business
Pay: Up to £26,437.00 per year
Benefits:
- Employee discount
- Free parking
- On-site parking
Work Location: In person
