EKCO is seeking an enthusiastic and organised Project & Operations Coordinator to join our growing team in Livingston.
Established in 1999, EKCO is a family-run business specialising in the design and installation of award-winning kitchens, bathrooms, doors, windows and glass structures. We pride ourselves on delivering exceptional customer service and high-quality workmanship, and we're looking for someone who shares those values.
What you'll bring:
- Excellent organisational and time management skills.
- Strong communication and interpersonal abilities.
- The ability to work independently and collaboratively.
- A proactive approach to problem-solving.
- Excellent attention to detail.
- Confidence using Microsoft Office and learning new systems.
Key Responsibilities:
- Build strong relationships with customers and specialist installation teams throughout each project.
- Plan and manage installation schedules and fitters' diaries.
- Produce and report operational KPIs to the Directors.
- Visit project sites when required.
- Ensure installations are completed to a high standard and customers remain satisfied.
- Process supplier orders accurately and efficiently.
- Working with our Stores Manager to ensure all product is here for upcoming installations.
- Support the sales team by gathering customer information and tracking enquiries.
- Handle inbound telephone enquiries professionally.
- Identify and help implement new processes to improve operational efficiency.
*If you are interested in the role & want to find out more please submit your CV & Cover Letter to Callum Bruce*
Job Type: Full-time
Pay: £32,000.00-£36,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
Experience:
- Microsoft Excel: 2 years (required)
- Customer service: 5 years (required)
- Administrative experience: 5 years (required)
Work Location: In person
