The Pre‑Operative Assessment (POAC) Directorate at Cardiff and Vale UHB is seeking an enthusiastic and motivated individual to join our reception team. As the first point of contact for patients attending the service, you will play a key role in delivering a welcoming and supportive experience.
Make and receive telephone calls from all stakeholders, including patients, relatives and clinicians. Politely identify the caller’s needs, record information accurately and take appropriate action.
Provide a positive and courteous front‑of‑house service by meeting and greeting patients and completing clerking‑in procedures on arrival.
Manage patient appointments, including adding patients to waiting lists, booking, cancelling and amending appointments to ensure accurate records and optimal use of clinic capacity.
Process referrals promptly, prioritising urgent cases as required. Identify and escalate any referrals that do not meet access criteria for supervisory review.
Work collaboratively with the Pre‑Operative Assessment nursing team, providing clerical support to ensure the smooth day‑to‑day running of the department.
The ability to speak Welsh is desirable; Welsh and/or English speakers are equally welcome to apply.
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac
The Pre‑Operative Assessment (POAC) Directorate at UHW is seeking an enthusiastic and motivated individual to provide comprehensive administrative support for the day‑to‑day running of our clinics. The post holder will ensure that all duties are carried out efficiently and to the highest standard, supporting the delivery of safe, effective and patient‑centred care across the Directorate.
We are looking for someone who embodies our core values: caring for the people we serve and the colleagues we work alongside; building relationships based on trust and respect; taking personal responsibility; treating everyone with kindness; and acting with integrity.
The successful applicant will be reliable, flexible in meeting service needs, and confident working in a busy and fast‑paced environment. Experience in an administrative, front‑of‑house role is desirable.
