At Precision Proco, we’re more than just a print business – we’re a movement within the thriving print space. We are a human-driven, tech-enabled, SMART production company that thrives on delivering innovative, data-driven solutions. Our commitment to client partnerships fuels our success, making us a leader in on-demand print production and data led direct mail.
We have an amazing opportunity for someone to join our Customer Success team.
Job Purpose
The Senior Trading Card Account Manager plays a key role in supporting and developing Precision Proco’s rapidly growing Trading Card division.
The purpose of the role is to provide highly responsive, proactive and commercially aware day-to-day account management support across complex Trading Card projects, ensuring excellent customer experience, strong internal coordination and scalable support for future growth.
Key Performance Indicators
- Improve project turnaround times
- Support achievement of ‘On Time In Full’ targets
- Support growth and retention of client revenue
- Drive strong project coordination and workflow administration
Key Accountabilities:
- Act as a dedicated day-to-day contact for clients
- Manage customer queries, project updates and communication
- Coordinate complex projects across multiple departments
- Liaise closely with Operations, Studio, Commercial, Logistics and Production teams
- Coordinate proofing, artwork approvals and project administration
- Attend production and project meetings to maintain visibility of live work
- Support estimating workflow and ensure accurate transfer of customer requirements
- Assist with international logistics coordination and dispatch communication
- Support continuous improvement of workflow, systems and customer experience
Salary:
£35k plus negotiable dependant on experience and knowledge.
Job Types: Full-time, Permanent
Pay: From £35,000.00 per year
Benefits:
- Additional leave
- Discounted or free food
- Free parking
- On-site parking
- Sick pay
Experience:
- Account management: 3 years (required)
- Print production and finishing processes: 3 years (required)
- Workflow systems such as Tharsten: 2 years (required)
Work Location: In person
