MJ Church is a leading Civil Engineering and Earthworks contractor operating across England. We deliver projects valued between £100,000 and £80 million for public and private sector clients across diverse industries. Alongside our core construction services, we have a growing waste management business expanding across the Southwest and Wales.
Joining MJ Church offers an exciting and challenging opportunity for driven individuals seeking professional and personal growth in a dynamic, results-focused environment.
We are seeking a Customer Service Coordinator to join our busy Trade Waste team to deliver excellent customer service . This is a 12-month FTC to support maternity leave within the team.
Reporting to a Customer Service Manager, you will provide customer service to direct clients and brokers by phone, email, and web enquiries. You will support waste collection operations, resolve issues promptly, and assist drivers as needed.
This opportunity will suit a candidate who can thrive in a busy environment with the ability to prioritise tasks throughout the day.
Key Responsibilities:
- Answer calls and respond to enquiries
- Set up and update client/site details in internal systems
- Resolve collection issues to customer satisfaction
- Handle email communications efficiently
- Liaise with drivers and internal teams to ensure smooth operations
- Work closely with the Customer Service Manager and Operations Team
Experience Required:
- Proven customer service experience
- Handling complaints
- Office-based work
Key Skills:
- Strong communication and telephone manner
- Active listening and problem-solving mindset
- Professional email writing
- Good IT skills
Pay: £28,089.10 per year
Benefits:
- Company pension
- Cycle to work scheme
- On-site parking
Work Location: In person
