Are you looking for a Customer Service Assistant job in Manchester where you can deliver great service, work as part of a friendly team, and build a long-term career? We're hiring motivated, reliable, and customer-focused individuals to join our expanding team. If you enjoy talking with people, keeping customer support operations running smoothly, and making a positive impression on every visitor, we'd love to hear from you.
Whether you have experience as a Customer Advisor, Retail Associate, Hospitality Specialist, or Front Desk Support Staff, or you're looking for an entry-level route into customer service operations, we provide paid training, daily support, and clear opportunities for career advancement.
About the Role
As a Customer Service Assistant, you'll play a vital role on our front line in Manchester, helping deliver excellent customer experiences, maintaining high service standards, and supporting daily operations. You'll build positive relationships, assist colleagues during busy peak hours, and work closely with team leads to keep service channels running efficiently.
This position is ideal for candidates searching for Customer Service Assistant Jobs, Customer Advisor Roles, Service Desk Support Positions, Client Care Jobs, and Entry-Level Customer Support Careers in Manchester.
What You'll Do
Customer Interaction & Service Support
- Greet customers warmly, handle inquiries promptly, and provide clear, helpful recommendations and solutions.
- Deliver exceptional customer service throughout every interaction to ensure high satisfaction and loyalty.
- Assist with day-to-day service desk and floor presentation, keeping customer interaction areas organised and tidy.
- Process customer requests, account updates, and transactions accurately while maintaining a professional approach.
Communication & Operational Knowledge
- Listen carefully to customer requirements to provide accurate product details, service guidance, and promotional information.
- Stay informed about current offers, service updates, and company guidelines to assist visitors effectively.
- Collaborate with colleagues and shift supervisors to meet daily operational targets and service goals.
- Represent the brand professionally and maintain a positive, customer-first attitude at all times.
Service Admin & Record Keeping
- Process incoming queries, maintain organized files, and update customer accounts.
- Accurately check details, record log entries, and manage service requests using internal digital systems.
- Complete basic operational tasks with strong attention to detail while adhering to data privacy and security guidelines.
Team Collaboration
- Work closely with team members and shift leads to maintain a smooth, productive support environment.
- Participate in paid training, morning shift briefings, and ongoing skill development workshops.
- Share constructive feedback and ideas to help improve workflow efficiency and customer service standards.
- Contribute to a positive, welcoming, and inclusive workplace culture.
What We're Looking For
- Excellent verbal and written communication skills with strong active listening abilities.
- Friendly, confident, and passionate about helping people in a hands-on environment.
- Positive attitude with a practical, solutions-focused mindset.
- Strong attention to detail, reliability, and punctuality in a fast-paced work environment.
- Basic computer literacy and comfort learning digital CRM systems and service tools quickly.
- Ability to work independently as well as part of a collaborative team.
Previous experience in retail, customer service, sales, hospitality, or office support is preferred but not required—comprehensive paid training is provided for motivated candidates.Benefits & Career Growth
- Competitive base pay plus performance-based incentives
- Paid training and comprehensive onboarding from day one
- Clear opportunities for career progression into Senior Customer Advisor, Team Leader, or Service Manager roles
- Employee discounts and recognition programmes
- Supportive leadership and a collaborative workplace culture
- Team socials and regular internal events across Manchester
Apply Today
If you're ready to build a rewarding career with a business that values your hard work and personal growth, we'd love to hear from you.
Submit your CV today to be considered for our Customer Service Assistant position in Manchester. Applications are reviewed regularly, and qualified candidates will be contacted regarding the next steps in the hiring process.
Apply today and begin your next opportunity in Manchester!
Pay: £14.00-£16.00 per hour
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
