Job Overview
We are seeking an experienced and dynamic Coffee Shop Manager to lead our vibrant team and ensure the smooth operation of our establishment. The ideal candidate will possess strong leadership skills, a passion for hospitality, and a comprehensive understanding of food and beverage service. This role offers an exciting opportunity to oversee daily operations, maintain high standards of quality, and foster a welcoming environment for customers. The Coffee Shop Manager will be responsible for managing staff, ensuring food safety compliance, and delivering exceptional customer service to promote customer loyalty and business growth.
Responsibilities
- Oversee daily coffee shop operations, ensuring efficiency and high standards of service
- Supervise and motivate team members, including baristas and kitchen staff, fostering a positive work environment
- Manage staff scheduling, training programmes, and performance evaluations
- Maintain food safety standards in accordance with health regulations and company policies
- Oversee food preparation, cooking, and presentation to ensure quality consistency
- Ensure cleanliness and organisation of the premises, including kitchen areas and customer spaces
- Handle customer enquiries, complaints, and feedback professionally to enhance customer satisfaction
- Monitor stock levels and place orders for supplies as needed to ensure uninterrupted service
- Implement health & safety procedures across all areas of the shop
- Assist in developing promotional activities to attract new customers and retain existing ones
Experience
- Proven supervising experience within a hospitality or restaurant environment
- Strong team management skills with the ability to lead by example
- Extensive background in food preparation, cooking, or culinary roles; restaurant or hotel experience is highly desirable
- Knowledge of food safety regulations and best practices in food production
- Barista experience is advantageous but not essential; training can be provided for specific skills
- Experience in serving customers in a fast-paced setting with excellent hospitality skills
- Demonstrated leadership qualities with the ability to motivate a diverse team
- Familiarity with kitchen operations, food safety standards, and overall restaurant management
This role offers an engaging environment where leadership qualities are valued alongside culinary expertise. The successful candidate will play a vital role in delivering memorable experiences for our customers while maintaining operational excellence.
Pay: £12.71-£15.00 per hour
Work Location: In person
