At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.
An exciting opportunity has arisen to join our experienced and supportive administrative team within the busy Urology Department at Epsom General Hospital.
This role will primarily support our Stone Team, ensuring patients are monitored and progressed efficiently throughout their treatment pathway. Key responsibilities include coordinating surgical procedures, managing theatre scheduling, and overseeing Stone outpatient clinic bookings to ensure patients receive timely, high-quality care.
Our Urology Pod consists of nine Patient Pathway Coordinators and two Patient Pathway Assistants, providing administrative support to 16 consultants, the Cancer Clinical Nurse Specialist (CNS) team, and the Urology CNS team, all based within our dedicated Urology Centre at Epsom.
This is a fantastic developmental opportunity for someone looking to build extensive NHS administrative experience within a large, specialist service. You'll gain valuable insight into patient pathway management, elective care, and multidisciplinary working while developing skills that provide an excellent foundation for future career progression within the NHS.
- Coordinate and schedule elective theatre lists for the Stone Team, ensuring efficient use of theatre capacity and compliance with waiting time targets.
- Monitor and manage departmental email inboxes, responding promptly to queries and escalating issues where appropriate.
- Provide comprehensive administrative support for multidisciplinary team (MDT) meetings, including preparing agendas, recording outcomes, and actioning follow-up tasks.
- Work collaboratively with consultants, clinical nurse specialists, ward staff, theatre teams, and other departments to ensure patients progress smoothly through their treatment pathway.
- Manage outpatient clinic bookings, including scheduling new and follow-up appointments, clinic utilisation, and patient communication.
- Track and monitor patient pathways to ensure RTT and other national waiting time standards are met, proactively identifying and resolving delays.
- Liaise with patients regarding appointments, admissions, investigations, and surgical procedures, providing a professional and compassionate service.
- Maintain accurate patient records on hospital information systems, ensuring data quality and confidentiality at all times.
- Support the validation of waiting lists and contribute to service improvement initiatives aimed at enhancing patient care and operational efficiency.
- Undertake any other administrative duties appropriate to the role to support the smooth running of the Urology service.
St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
Your recruitment team
The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:
E: [email protected]
Your application
Please ensure your supporting statement clearly reflects the job description and person specification, as shortlisting will be based on these criteria.
Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.
Use of Artificial Intelligence
We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.
References
Please provide a minimum of 3 years’ employment and/or education history, including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.
Closing date
To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.
Shortlisting
If you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly.
Application feedback
If you do not hear from us within four weeks of the closing date, please assume your application has not been successful on this occasion.
Safeguarding and DBS Checks
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.
