Job Overview
We are seeking to recruit two flexible and enthusiastic team members to work across both Reception and Food & Beverage. Due to the size of the property, all team members are required to be adaptable and comfortable supporting multiple departments as needed.
This is an excellent opportunity for individuals who enjoy working in a varied, guest-focused environment and thrive as part of a close-knit team. This role involves delivering exceptional customer service in a vibrant hospitality environment, ensuring guests have a memorable experience. The successful candidate will be responsible for welcoming guests, taking orders, and assisting with food and beverage service, all while maintaining high standards of cleanliness and safety. Previous experience in catering, serving, or hospitality is advantageous, but a positive attitude and willingness to learn are equally valued.
Responsibilities
Front of House / Food & Beverage Duties
- Provide friendly, professional, and efficient service to guests
- Accurately take food and drink orders
- Serve food and beverages to a high standard
- Prepare tables and service areas before and after service
- Maintain cleanliness and hygiene standards at all times
- Handle payments and operate the till/POS system
- Respond promptly to guest requests and resolve basic issues
- Support colleagues during busy service periods
- Follow all food safety and health & safety procedures
Reception Duties
- Welcome guests in a friendly and professional manner
- Manage check-ins and check-outs efficiently
- Handle reservations, amendments, and cancellations
- Answer telephone calls and respond to guest enquiries
- Process payments and issue invoices/receipts
- Provide information about the hotel, local area, and services
- Resolve guest issues promptly, escalating where necessary
- Maintain accurate guest records and daily logs
- Liaise effectively with housekeeping and maintenance teams
Qualifications
- Previous experience in catering, serving, housekeeping experience in a hotel or serviced accommodation; a positive attitude and eagerness to learn are key
- Knowledge of food safety regulations is advantageous
- Experience in restaurant or barista roles can be beneficial but training will be provided for the right candidate
- Excellent communication skills with a friendly demeanour
- Ability to work efficiently under pressure during busy periods
- A professional appearance and behaviour suitable for a customer-facing role
- Flexibility to work shifts including weekends and evenings as required
What We Offer
- Stable Full-time position with consistent hours
- Supportive and professional working environment
- Opportunities for career progression and further training
- Opportunity to work in a stunning coastal hospitality setting
- Career development opportunities within a growing hospitality team
About The Rosevine
The Rosevine is more than a hotel - it’s a relaxed coastal hideaway where contemporary luxury meets the charm of Cornwall’s unspoilt Roseland Peninsula. Set within a beautiful Georgian manor house overlooking Gerrans Bay, The Rosevine offers guests a place to truly switch off, reconnect, and experience the very best of coastal hospitality.
Known for its warm and welcoming atmosphere, The Rosevine combines stylish apartment-style accommodation with exceptional food, memorable weddings, and laid-back seaside living. Families, couples, friends and even four-legged guests are all welcomed as part of the experience, creating a property that feels both luxurious and genuinely homely.
Just moments from the beach and surrounded by breathtaking coastline, the property is designed around relaxed escapes, meaningful celebrations, and unforgettable moments. Guests can enjoy sea-view dining, cosy lounges with wood-burning stoves, spacious gardens, and beautifully designed spaces that reflect the natural beauty of Cornwall.
Weddings and events at The Rosevine are particularly special, offering an intimate yet elegant setting where coastal scenery becomes part of the celebration. From relaxed family gatherings to exclusive-use weddings, the team pride themselves on creating personal experiences with thoughtful service and attention to detail.
For team members, The Rosevine offers the opportunity to work in a truly unique hospitality environment - one focused on authentic guest experiences, quality service, and creating a welcoming atmosphere guests return to time and time again.
Benefits:
- On-site parking
- Referral programme
Work Location: In person
Job Type: Part-time
Pay: £12.71 per hour
Work Location: In person
