The Roseate Edinburgh, located just five minutes from Haymarket railway station and less than 20 minutes' drive from Edinburgh Airport, has stood at the gateway to old-town Edinburgh since the 1860s. It has witnessed the evolution of modern-day Edinburgh, offering a luxurious and stylish city retreat with an authentic Scottish soul. Characterful, evocative interiors, inspired by the neoclassical design of old-town Edinburgh, the boutique hotel exudes timeless, understated charm and elegance. The Roseate Edinburgh is proud to be a member of Small Luxury Hotels of the World (SLH), joining an exclusive collection of independently minded luxury hotels around the globe. Refined, relaxed and intimate, it is a tranquil sanctuary that seamlessly blends the story of the Scottish capital city and its unparalleled history and lineage with contemporary, modern luxury and comfort. Roseate Hotels & Resorts, renowned for their mindful restoration of heritage properties, immaculate hospitality and warm service, promise an unforgettable experience at The Roseate Edinburgh. At the heart of this experience is Kin, our signature restaurant by celebrated Scottish chef Gary Maclean, celebrating the very best of Scottish produce, from land and sea to glass. We are now looking for Guest Ambassador ready to join a young and vibrant team and available to start immediately. The ideal candidate must demonstrate genuine dedication and show a commitment to consistent quality in our products and services.
Duties and Responsibilities
. Deliver a warm, personalised welcome and fond farewell to every guest, acting as a true ambassador for The Roseate Edinburgh and the SLH brand.
· Manage check-in and check-out efficiently and accurately, including registration cards, ID/passport verification, and billing.
· Take handover from the Night Manager/previous shift, review outstanding items, and action them promptly at the start of shift.
· Review upcoming arrivals in advance and read guest preference notes on each booking to personalise the stay: special occasions, dietary needs, repeat-guest history and SLH/loyalty recognition.
· Coordinate guest amenities (welcome drinks, fruit plates, macarons, chocolate plate ensuring they are logged correctly and delivered on time with the right presentation.
· Respond promptly and professionally to guest enquiries and messages across email, phone, and OTA extranets
· Carry out financial reconciliation and cash/card handling accurately at scheduled points in the shift, escalating any discrepancy immediately
· Liaise closely with housekeeping, F&B and maintenance to ensure rooms and guest requests are ready and fulfilled on time.
· Handle guest concerns and complaints with empathy and urgency, resolving at first point of contact wherever possible and escalating to the Duty Manager when needed.
· Maintain accurate, detailed handover notes and PMS records for a seamless shift-to-shift transition.
· Uphold Roseate and SLH brand standards in grooming, presentation and guest interaction at all times.
· Remain flexible and hands-on, supporting the wider team during busy periods, VIP arrivals, or staff shortages.
· Contribute ideas that enhance the guest experience and support the hotel's reputation across guest review platforms.
· Ability to cover Night Shifts as per Operation Needs
Candidates must have the legal right to work in the UK at the time of application, in line with the Immigration, Asylum and Nationality Act 2006 and current UK Home Office requirements
Pay: £28,000.00 per year
Work Location: In person
