Remote Medical Secretary & Telephonist (UK Based)
Acorn Private Clinic – Penarth, South Wales (Remote after training)
£13.50 per hour | 25 hours per week | Monday-Friday | 9:00 am-5:00 pm
Acorn Private Clinic is seeking an experienced Medical Secretary & Telephonist to join our growing private healthcare team. This is a UK-based remote role, with an initial 4-week training period on-site at our Penarth clinic before transitioning to home-based remote working.
We are looking for someone with previous experience working in the UK medical sector, who is confident handling patient enquiries, managing appointments, and supporting the smooth day-to-day running of a busy private clinic.
To apply: Please send your CV and a brief covering email to [email protected] with the subject line “Medical Secretary & Telephonist Application”.
Key responsibilities
- Answer incoming calls from patients in a professional and empathetic manner
- Book, amend, and cancel appointments across multiple clinicians and services
- Coordinate patient bookings and clinic schedules
- Respond to patient enquiries and provide accurate information
- Manage referrals, correspondence, and administrative tasks
- Liaise with clinicians and other team members to ensure efficient patient care
- Maintain accurate patient records and uphold confidentiality at all times
Essential requirements
- Previous experience in a UK medical, GP, hospital, or private healthcare setting (mandatory)
- Excellent telephone manner and communication skills
- Strong organisational and administrative abilities
- Experience using medical practice management systems is desirable
- Confident using Microsoft Office and standard computer systems
- Ability to work independently from home after training
- Reliable internet connection and a suitable home working environment
What we offer
- £13.50 per hour
- 25 hours per week
- Remote working after successful completion of a 4-week on-site training period
- Supportive and friendly clinical team
- Opportunity to be part of a growing private healthcare organisation
Location
Training will take place at Acorn Private Clinic, Penarth, South Wales. Following training, the role will be remote/home-based, and applicants must be based in the UK.
If you have a strong background in UK healthcare administration and enjoy providing excellent patient service, we would love to hear from you.
Pay: £13.50 per hour
Benefits:
- Company events
- Company pension
- Employee discount
Experience:
- healthcare : 1 year (preferred)
Work Location: Hybrid remote in Penarth CF64 2AD
