Office-Based
Hours: Monday to Friday, 9:00am–5:00pm
(Slightly reduced hours may be considered for the right candidate, provided they are worked across Monday to Friday)
Holiday: 20 days + bank holidays
Free parking and smart-casual dress code
About Pager Call Systems
Pager Call Systems, part of Brighton Technology Group, provides on-site communication systems to businesses across the UK and Europe.
Our products help organisations improve communication, response times and day-to-day service across sectors including hospitality, healthcare, retail, leisure and other busy working environments. We focus on practical technology, reliable service and straightforward customer support.
The Role
We are looking for a Sales & Customer Service Executive to join our small, friendly office-based team.
This is a customer-facing role with sales at its core. You will handle new enquiries, speak with customers, understand what they need, recommend suitable solutions, prepare quotes and follow opportunities through to order.
Alongside this, you will support existing customers, help maintain strong relationships and make sure they receive clear communication, accurate information and a smooth experience.
A typical day could include responding to enquiries, following up quotations, making outbound calls, updating the CRM, supporting customer accounts and working with colleagues to keep orders moving.
It is a practical, hands-on role for someone who enjoys speaking with people, building trust and turning customer conversations into positive outcomes.
Previous sales or customer service experience would be useful, especially in a B2B environment. However, we know good people do not always arrive with the exact same background. If you have the right communication skills, attention to detail, confidence with customers and willingness to learn, we would be interested in hearing from you.
Key Responsibilities
- Respond to inbound enquiries by phone, email and website
- Speak with customers to understand their requirements
- Recommend suitable products and solutions
- Prepare clear and accurate quotations
- Follow up enquiries and quotes in a professional, timely way
- Help convert suitable opportunities into orders
- Support existing customers and identify opportunities for repeat business
- Make contact with new customers by phone and email, in line with the company sales plan
- Maintain an active pipeline of opportunities
- Keep CRM records accurate, tidy and up to date
- Manage opportunities through to order completion
- Provide helpful customer service and account support
- Work with colleagues across the business to make sure customers receive a smooth service
- Get involved with wider team tasks when required
What We’re Looking For
We are looking for someone who is practical, organised and comfortable dealing with customers.
This is not a hard-sell role. It is about listening properly, understanding what the customer needs, following up well, and helping them reach the right solution.
The right person will bring:
- Sales and/or customer service experience
- A confident, professional telephone manner
- Clear written communication
- Strong attention to detail
- A structured approach to follow-up
- The ability to stay organised while handling several enquiries at once
- A proactive approach to customer contact
- Confidence using CRM systems and standard office tools
- A team-focused attitude
- A genuine willingness to learn our products, customers, and industry
B2B experience would be helpful, but it is not essential. Transferable skills matter here.
Why Join Us?
We are a small, friendly business with solid foundations and ambitious plans. That means this role is not tucked away in the background — it sits close to the customers, the team and the day-to-day decisions that help move the business forward.
We need someone practical, hands-on and willing to get involved. In return, you will have space to make the role your own, bring ideas to the table and see the impact of your work first-hand.
For the right person, this is a chance to become part of a growing business where responsibility, trust and opportunity can develop with you.
How to Apply
Please send your CV and a short note outlining your relevant sales and/or customer service experience.
Please use the reference:
Sales & Customer Service Executive
Pay: £25,500.00-£27,000.00 per year
Benefits:
- Casual dress
- Free parking
- On-site parking
Work Location: In person
