This is the perfect chance for you to immerse yourself in the ever-evolving world of eCommerce fulfilment and deliver an outstanding experience for our new clients.
Who are we?
We're a trusted tech-enabled fulfilment partner for hundreds of eCommerce brands globally. Building on our established presence in the UK, USA and Europe, we joined the QLS Group in 2025, significantly expanding our European footprint and accelerating our next phase of international growth.
What you will be doing...
You will own the critical early phase of our customer lifecycle, integrating new clients, and setting them up for fulfilment success! You’ll be in regular contact with clients to answer any questions they have, as well as deliver first-class training through online demo’s and support. Your primary goal will be to ensure our clients are getting as much value as possible from the J&J fulfilment service and our technology platform, while providing them with a seamless onboarding journey as a new customer to the business.
Your role will include:
-
Supporting our clients with channel integrations using your in depth knowledge of our software solution, ControlPort
-
Creating tailor made transition and campaign plans according to the needs of our clients
-
Providing a detailed handover of new clients to our client services team
Why work for us?
-
Starting salary of £30,000 per annum
-
25 days holiday plus 8 bank holidays and 5% matched pension
-
Healthshield - GP anytime, cashback for prescriptions, optical, dental...
-
Enhanced company sick pay
-
Enhanced maternity pay
-
Life assurance
-
Zen Den- a dedicated, quiet space to relax, unwind, meditate or reflect
-
Mental health team, fully trained to give support should you need it
-
Cycle to work scheme
-
1 day of paid volunteering per year
-
Summer and Christmas parties
This role follows standard office hours; however, some flexibility is required to accommodate scheduled calls with our international clients. When this occurs, you'll be able to adjust your working day with an earlier start or later finish. You will be located at our Northampton office with the option of 1 day working from home each week.
We know that great people learn new things quickly, but we would love it if you have the below experience and skills…
-
You are a fast learner and can wrap your head around new tech quickly
-
Handling multiple tasks and projects doesn’t faze you, in fact you thrive off being busy
-
Building great relationships comes easy to you
-
You have worked in a customer focused / customer success role where providing a superior client experience is paramount
Our hiring process
-
To maintain impartiality in the selection process and prevent bias from influencing shortlisting decisions, all applicants are systematically reviewed blindly by anonymising CV's
-
If you're shortlisted, you'll have a call with Steph our Recruitment Manager
-
You'll have an interview on site with our Onboarding Manager, Carl, and Chief of Sales & Marketing, Simon
-
You get offered the job and start your amazing new role with J&J Global
At James and James, we welcome and value diversity. We believe in fair hiring practices and are dedicated to considering all candidates equally, regardless of their race, colour, religion, gender, national origin, age, sexual orientation, disability, or any other protected status.
Should you require any reasonable adjustment for the role or interview process please email us and we'd be happy to discuss these with you.
#INDSJ
