We're looking for a passionate, organised and proactive Transition Support Officer to join our dedicated team and play a vital role in supporting students as they prepare for life beyond college.
Transition Support Officer (Multi-Sites)
Based at Hereford, with travel across National Star College sites as required Paid at £27,780 - £28,219 per annum Working Hours Full Time (52 weeks per year)
Flexible working considered such as Term Time Only, Part Time and Job Share arrangements will be considered for the right candidate(s)
Help Shape Positive Futures
At National Star, we believe every young person deserves the opportunity to achieve their aspirations and live a fulfilling life. We're looking for a passionate, organised and proactive Transition Support Officer to join our dedicated team and play a vital role in supporting students as they prepare for life beyond college.
This is a rewarding opportunity to work closely with young people with disabilities and additional needs, helping them identify and secure meaningful next steps, including accommodation, education, volunteering, employment and community opportunities.
Based in Hereford but supporting learners across National Star's sites, this role offers variety, autonomy and the opportunity to make a genuine difference every day.
About the Role
As a Transition Support Officer, you will work as part of a multi-disciplinary team, providing high-quality information, advice and guidance to students, families, carers and external stakeholders throughout a learner's journey.
You will act as the main transition contact for a designated caseload of students, creating personalised and aspirational transition plans that support positive post-college outcomes.
Working collaboratively with local authorities, health professionals, careers services, families and internal colleagues, you'll ensure learners are equipped with the support, opportunities and resources they need to achieve their goals.
Key Responsibilities
- Manage a caseload of students and provide tailored transition information, advice and guidance.
- Develop personalised transition plans that support learners from their first year through to their destination after college.
- Act as a key point of contact for families, carers, local authorities and external agencies.
- Research accommodation, education, employment, volunteering and community opportunities for students.
- Work collaboratively with Learner Journey Coordinators, Job Coaches, Careers staff and wider multidisciplinary teams.
- Prepare and maintain accurate records, reports and case notes using college systems.
- Contribute to annual reviews and support achievement of EHCP outcomes.
- Develop and maintain accessible information and guidance resources for learners.
- Participate in student reviews, transition events, focus groups and team meetings.
- Support quality assurance activities and preparation for Matrix, Ofsted and CQC inspections.
About You
We're looking for someone who is passionate about achieving positive outcomes for young people and who can confidently build relationships with a wide range of stakeholders.
Essential
- Experience of providing information, advice and guidance.
- Experience managing an individual caseload.
- Experience working with external agencies such as Careers Services, Social Services, NHS teams or local authorities.
- Excellent organisation and time management skills.
- Strong written and verbal communication skills.
- Good research and problem-solving abilities.
- Competent IT skills and experience maintaining accurate records.
- Ability to work independently and manage competing priorities.
- Level 2 English and Mathematics (or equivalent).
- Ability and willingness to travel as required.
Desirable
- Level 3 Information, Advice and Guidance qualification or above.
- Experience within education, training or supported learning environments.
- Experience working with young people with learning difficulties and/or disabilities.
- Knowledge of benefits and support available to disabled people.
- Experience using databases and information management systems.
Why Join National Star?
- Make a lasting impact on the lives of young people and their families.
- Work within a supportive and collaborative multidisciplinary team.
- Access opportunities for professional development and career progression.
- Enjoy a varied and meaningful role where every day is different.
- Benefit from flexible working options, including consideration of part-time, term-time only and job-share arrangements.
Safeguarding and Inclusion
National Star is committed to safeguarding and promoting the welfare of children and young adults. All successful applicants will be subject to appropriate pre-employment checks, including an Enhanced DBS check.
We are committed to building a diverse workforce and creating an inclusive environment where everyone feels valued, respected and able to thrive.
If you're passionate about helping young people achieve successful, meaningful futures, we'd love to hear from you. Apply today.
Contract Type: Permanent | Contract: Full time 37hrs, 52 weeks | Salary: £27,780 - £28,219 per annum | Location Status: Multi Site | Interview Date: TBC | Closing Date: 20/08/2026
