Senior Client Engagement Consultant - Early Years & Education

AKG (UK) EMPLOYMENT LIMITED
London

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Job details

Apprenticeship

Qualifications

Microsoft Excel
Sales
GCSE
Microsoft Office
Project management
IT
Communication skills
Marketing

Full job description

JOB DESCRIPTION

AKG Group UK Company:

AKG (UK) Learning

Position Title:

Senior Client Engagement Consultant

Role Level:

Role Status:

F/T

Version No. & Date:

Version 3, January 2025

Reports To:

Head of Sales

Roles Reporting to this Position:

N/A

Primary Objective:

Drive and exceed sales revenue targets for apprenticeships, advanced learner loans and commercial funding by building strong, long-term relationships with large levy-paying employers and relevant SMEs. Through a consultative approach, work collaboratively with internal teams to design and deliver tailored training solutions that meet client needs and support ongoing growth. The role holder will develop new business, alongside managing accounts to encourage repeat business, contribute to service excellence, support team performance, and work closely with Operations to resolve any issues, while promoting a passion for people development and delivering meaningful, value-driven outcomes beyond apprenticeships/qualifications.

Key Relationships/Interactions

Internal

Head of Operations, Operations Managers and Tutors
AKG Employment Employer Engagement team
Enrolment team members
AKG UK Quality & Compliance teams
Director of Employer Engagement and Operations Director
External
Employer; prospective and new clients, existing clients
Lead referral organisations such as SoPro
Networks

Key Responsibilities

New Business Development:
Procurement Opportunities

Identify procurement opportunities that are aligned to our sectors and strategic priorities.
Work collaboratively with the central growth/bids team, supporting them to progress such opportunities.
Sales Channels, Partnerships and Subcontracting
Make effective use of a range of sales channels to develop new client relationships and new business.
Adopt an outward facing approach, identifying potential partnerships that could yield new business in your sector.
Maximise networks to identify subcontracting opportunities that AKG Learning might be interested in exploring.
Work closely with the marketing team, to plan and deliver a joined up approach to marketing and sales campaigns.
Maximise the impact of our USP the Wrap Around Support Service.
Attend relevant conferences and careers fairs to generate new business.
Apprenticeships: Levy and Non-levy
Meet or exceed new business sales targets.
Target larger levy paying employers to develop long-term sustainable relationships.
Adopt a consultative approach, looking beyond just apprenticeships, but at the wider business training and development needs; carryout a Training Needs Analysis (TNA).
Promote our apprenticeship matching service.
Produce engaging business proposals and presentations, with the objective of securing new business.
Work with the client to develop programmes and plan cohorts of new apprenticeship starts.
Work with the marketing and design team to develop branded marketing resources.
Work with Quality and Operations to make agreed adaptations to the core curriculum.
Refer high quality learner starts that support the business to minimise early leavers and maximise timely achievements.
Work closely with employers and the Learner Engagement team to ensure that the Levy transfer process runs smoothly and delays are avoided.
Commercial and Advanced Learner Loans
Linking to 1.c.iv and 1.c.vi, ensure that all commercial opportunities are fully explored and included for further discussion as part of the business proposal.
Identity common requests for commercial training in your sector.
Promote AKG Learnings ESOL for Work programmes.
Linking to 1.c.iv and 1.c.vi, ensure that when appropriate Advanced Learner Loans opportunities are explored and included for further discussion as part of the business proposal.
Work with the marketing and design team to develop branded marketing resources.
Work with Quality and Operations to make agreed adaptations to the core curriculum.
- Account Management:

Proactively manage your accounts to ensure high satisfaction levels are maintained and to maximise sales opportunities.
As a minimum formerly review progress towards the objectives agreed from the TNA and business proposal half-way through and at the end of cohort 1, if any changes are required discuss these with the relevant Operations Manager.
Hold account management meetings at agreed intervals, working closely with the relevant Operations Manager to collaboratively review account performance and meet with clients.
Continue to plan new cohorts.
New TNAs may be required as the clients business needs change; adopt a supportive approach to keep clients engaged in the process.
Encourage clients to hold certificate presentations and celebrate success internally and externally.
Adopt a proactive approach to the development of case studies.
Adopt a proactive approach to the nominations of employer of the month.
As appropriate promote AKG Learnings ESOL for Work Programmes and apprenticeship matching service.
- Quality and Compliance:

Ensure clients are engaged and have a full understanding of their commitments, through effective and robust information, advice and guidance.
Ensure learner referrals are high quality, result in high conversion rates, low levels of early leaver and high levels of achievement.
Adopt a proactive approach to getting employers to complete positive Trust Pilot reviews and as a minimum obtain 2 excellent reviews a month on Find an Apprenticeship.
Ensure all data entry meets internal and external requirements.
Keep up to date with relevant funding rules, including, but not exclusively eligibility and suitability.
Ensure employer contracts are in place and current for all your employer clients.
Work closely with your employer clients to support them to manage the various stages of the DAS and wherever possible gain approval for AKG Learning to manage the data input on their behalf.
Support the Learner Engagement team with Training Plans as and when required.
Ensure that each employer has a completed and current health and safety assessment.
Ensure suitable safeguarding arrangements are in place for learners under the age of 18 and vulnerable adults.

Essential Skills, Knowledge and Experience

Experience of:

Developing high-level external partnerships and relationships
Consultative sales ideally in the skills and apprenticeship sector
Completing organisational TNAs with clients
Developing business proposals
Developing and delivering business pitches and presentations
A proven track record of:
Positive outcomes from business proposals
Winning new large employer business
Effective account management to generate a continuous flow of new starts
Problem solving
Meeting or exceeding targets

Highly effective communication skills
Results and solutions driven
A team player
A basic knowledge and understanding of DfE/ESFA funding rules
Proficient Microsoft Office user
English and maths as a minimum GCSE grade C or equivalent

Desirable Skills, Knowledge and Experience

Project management skills
A proven track record of successful bid / tender writing; self-writing or managing the function
Experience of marketing and design
Expert Microsoft user with advanced Excel skills

Compliance

It is the responsibility of all staff to abide by organisational policies to ensure compliance with relevant standards e.g. ISO 27001 (Information Security), ISO 9001 (Quality) and ISO 14001 (Environmental) as well as adhering to statutory duties in relation to safeguarding, Prevent and health and safety.

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