Job Title: Sales Consultant
Location: Leyland, Preston
Salary: OTE £30k in Year 1 increasing to £33k+
dnata Travel Group B2B is the UK’s biggest B2B-only tour operator and comprises of flagship brand Gold Medal and three specialist brands – Pure Luxury, Cruise Plus and Incredible Journeys. We pride ourselves on our truly ‘agents-first’ approach and our strong mutually beneficial and supportive relationships with a huge range of supplier partners across the industry. We are part of the Emirates group.
We are now recruiting for a Sales Consultant to go above and beyond all customer expectations on both the sales and service aspect of customer interaction, whilst maximising all sales opportunities and building relationships with key agents.
Hours: 37.5 hours per week
Job Accountabilities
Answering calls in a professional and timely manner
Delivering outstanding customer service on every call
Delivering required conversions over each trading period
Maximising all sales opportunities
Maximising all ancillary sales opportunities. i.e. Touring (extended and day), cars and campervans, transfers
Feedback on Barriers To Sale (Pricing & Product)
Answering sales calls from various brands within the Gold Medal Travel Group portfolio
Minimising losses and errors within the business
Reading back all details of customers itinerary
Answering calls in a professional and timely manner in line with company procedure
Delivering outstanding customer service on every call
Adhering to all call centre call etiquettes
Always going the extra mile for every customer
Follow up on enquiries/quotes from customers
Communicate effectively with customers, internal and external
To be considered for this role, we need you to have the following skills, experience and qualifications:
Qualification:
Equivalent to GCSE or O’Level standards
Experience:
Previous sales experience
Previous experience from working in a target driven environment
Previous experience working in a customer driven environment
Desirable:
To have travelled to long haul destinations
Skills and Knowledge:
Attention to detail
Excellent communication and negotiation skills
Self-motivated
Customer focussed
Numerate
Positive attitude
Ability to work cross department
Ability to multi-skill
Computer literate
Knowledge of Microsoft Office products/ and/or in house systems
Desirable:
Flexible approach
Knowledge of travel related systems
This role is based at our bright, modern office in Leyland, just 10 minutes from junctions 28 & 29 of the M6. We have some fantastic benefits, making us a great place to work:
Travel discounts – we have a dedicated Staff Travel Team to help you plan your next adventure/source the best deals for our people
25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays)
Additional annual leave purchase scheme – so you can pursue your love of travel
Company pension scheme
Life assurance
Low-cost health care for you and your family
Employee Assistance programme
Mental Health First Aiders
Ongoing development – we have an in-house People Development Team
Industry/social events – including supplier events, office socials & parties and pop-up shops
Cycle to work scheme
Reward & recognition programme
Belong programme - Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategy
Volunteer days – one day’s paid leave each year to volunteer with a registered charity
dnata4good – supporting the local communities we work, live and thrive in
Refer a friend scheme
Free eye care tests
Free Taste Card membership– offering discounts on dining out, movies, attractions, takeaways and online shopping
Casual dress code
Free tea and coffee, subsidised on-site restaurant with free wifi and free car parking
