Part-Time Dental Receptionist
Location: Cardiff
Hours: Part-time, 2–3 days per week
Salary: Competitive, dependent on experience
Experience: Dental reception experience desirable but not essential
We are looking for a friendly, organised and confident Receptionist to join our busy and established NHS dental practice, which is also experiencing continued growth in our private services.
The role will be primarily based at our Cardiff practice, with the requirement to occasionally work at our sister practice in Loudoun Square, Butetown, so flexibility between both locations is essential.
Previous dental experience would be an advantage, but it is not essential as full training will be given. We are looking for someone with excellent customer service skills, a professional and welcoming manner, and the ability to stay calm, organised and efficient in a busy environment.
Key Responsibilities
- Greeting and welcoming patients to the practice.
- Answering and managing incoming and outgoing telephone calls.
- Booking, rescheduling and cancelling appointments.
- Assisting patients with completing forms and updating information.
- Updating and maintaining accurate patient records.
- Checking payment methods and processing patient payments.
- Carrying out general administration, including scanning documents and responding to emails.
- Sorting and distributing incoming and outgoing post.
- Developing a good knowledge of the treatments and services provided by the practice.
- Promoting appropriate private treatments and services to patients.
- Introducing patients to the practice's membership plan and explaining the benefits.
- Supporting the practice in monitoring NHS dental contract targets.
- Effective diary management and zoning of appointments to ensure the practice meets its NHS contractual targets.
- Working closely with dentists, nurses and the wider practice team.
- Maintaining a high standard of patient service at all times.
About You
We are looking for someone who is:
- Friendly, approachable and professional.
- Confident communicating with patients face-to-face and on the telephone.
- An excellent communicator with good interpersonal skills.
- Highly organised with good attention to detail.
- Confident using computers and able to learn new software systems.
- Able to work under pressure in a busy NHS dental environment.
- A good team player who is also able to use their own initiative.
- Confident discussing services and explaining options to patients.
- Reliable, flexible and willing to learn.
- Customer-focused and committed to providing an excellent patient experience.
- Previous experience in a busy reception, healthcare, customer service or administrative role would be beneficial.
If you are organised, friendly, confident and enjoy working with people, and would like to join a busy practice, we would love to hear from you.
Pay: From £12.71 per hour
Work Location: In person
