Job Description
Department: Medicare Insourcing Services Job Title: Service Delivery Coordinator Reporting to: Service Delivery Manager Primary Accountability: Day-to-Day Service Delivery Location: Leather Market, Weston Street, London, SE1 3ER. (Work from home each Wednesday)
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Job Purpose
We are seeking a highly organised and proactive Service Delivery Coordinator to support the delivery of high-quality clinical insourcing services to NHS Trusts.
Working as part of the Service Delivery team, and reporting directly to the Service Delivery Manager, this role is responsible for the day-to-day coordination of services, including rota management, clinician coordination, logistics, and operational problem-solving.
The Service Delivery Coordinator plays a key role in ensuring services are delivered safely, efficiently, and in line with contractual requirements, while supporting strong working relationships with both NHS clients and clinical professionals.
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Key Responsibilities
Service & Contract Support
· Support the Service Delivery Manager with the operational delivery of NHS insourcing contracts, ensuring agreed services are delivered as planned.
· Act as a day-to-day contact for operational queries from NHS clients and clinicians, escalating issues appropriately.
· Maintain accurate records to support service performance reporting, governance, and audits.
Rota & Service Coordination
· Coordinate and manage clinical rotas, ensuring services are fully staffed and aligned to contractual requirements.
· Monitor rota utilisation and advise on opportunities to maximise capacity and efficiency.
· Support contingency planning by identifying and responding to gaps, changes, or risks to service delivery.
· Ensure rotas are accurate, up to date, and communicated clearly to all stakeholders.
Clinical Staff & Logistics
· Coordinate clinician deployment in line with service requirements and compliance standards.
· Manage service logistics, including booking accommodation and travel within agreed budgets.
· Act as a professional and supportive point of contact for clinicians throughout service delivery.
Issue Resolution & Operational Support
· Proactively identify operational issues and resolve them where possible, escalating complex issues to the Service Delivery Manager.
· Support incident management processes by gathering information and contributing to follow-up actions.
· Ensure contractual KPIs (such as attendance, utilisation, and patient volumes) are supported through effective coordination.
Continuous Improvement
· Identify opportunities to improve service delivery processes and ways of working.
· Contribute ideas and feedback to support team efficiency, consistency, and service quality.
· Support the implementation of new processes or approaches introduced by Service Delivery Managers.
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What We’re Looking For
Essential Skills & Experience
· Strong organisational skills, with the ability to manage multiple tasks and priorities.
· Highly detail-focused, with a commitment to accuracy in rota management and service coordination.
· Confident and professional communicator, both written and verbal.
· Ability to build effective working relationships with clinicians, colleagues, and NHS stakeholders.
· Comfortable working in a fast-paced, operational environment.
· IT-confident, with the ability to use scheduling systems, CRM tools, and MS Office.
Desirable Experience
· Previous experience working in service delivery, workforce coordination, or operations, ideally within a healthcare environment.
· Previous experience working with NHS clients or NHS-facing organisations.
· Experience within healthcare recruitment, insourcing, or clinical service provision.
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Personal Attributes
· Methodical, proactive, and reliable.
· Calm under pressure and solutions-focused.
· Adaptable and open to change.
· Motivated to learn and develop within a growing organisation.
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Benefits
· 33 days annual leave (including bank holidays)
· Hybrid working (work from home Wednesdays)
· Competitive salary plus bonus scheme
· Birthday day off
· Pension scheme
· Private medical insurance
· Life insurance
· Gym membership
· Company events
· Sick pay
· Office based near London Bridge with excellent transport links
Pay: £29,000.00-£32,000.00 per year
Work Location: Hybrid remote in London SE1 3ER
