National Ventilation has over 25 years of Ventilation background and are a part of the Volution Group, who are one of the leaders within the Ventilation industry. Our Office is located Burrowbridge, which in an attractive village located between Taunton and Bridgewater.
- Annual leave – 25 days and bank holidays
- Pension – auto-enrolment after 3 months of service
- Health Assured - Employee Assistance Programme
- Employee referral scheme - receive up to £500
- Quarterly Volution Values Award - receive £100 if nominated!
- Ongoing training and development
Role:
We are hiring for a Sales Administrator to work within a small friendly team.
Previous experience is not necessarily required but customer service experience would be helpful. More important is an individual who is keen to learn and progress.
The main purpose of this role is to offer frontline support to customers with the high-level of customer service National Ventilation is renowned for.
Hours of work: Mon – Fri -8:00 to 4:30 (40 hours).
Main Duties
- Respond to all incoming enquires ensuring all information obtained from customer is accurate.
- Maintain knowledge and correct application of all processes.
- Develop own product / promotional knowledge through research and enquiries both within and external to the business.
- Process orders on behalf of the customer.
- Liaison with Area Sales Managers when required.
- Resolve pending order issues - paying attention to out of stock/delayed product and updating customer/engineer.
- Escalate problematic issues to the next line of management as appropriate.
- Liaise with the Returns Processing Department
- Progress courier deliveries
- Prioritise workload and support team members.
- Maintain accurate and concise notes on every order query - ensure ease of understanding for colleagues.
- Offer help and support in training of new members of staff as required.
- Any other reasonable task as requested by your line manager or Director.
Job Holder Requirements
- Excellent customer service skills
- Basic understanding of Microsoft Office. (Excel, Words and PowerPoint)
- Pleasant personality with good written and verbal communication and interpersonal skills
- Willingness to learn.
- Proactive, takes initiative, and well organized.
- Ability to multi-task, and work independently, as well as in a team.
- Ability to deal with complaints or difficult customers in a sympathetic manner.
Learn more about us here: https://www.nationalventilation.co.uk/
Job Types: Full-time, Permanent
Pay: £12.71-£12.98 per hour
Benefits:
- Company pension
- Employee discount
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
Application question(s):
- Do you have any current or future visa sponsorship requirements? Yes/ No.
- Any notice period?
- The position offers £12.71ph - £12.98ph - 40 hours per week. Does this meet your requirements?
Licence/Certification:
- Driving Licence and access to your own vehicle? (required)
Work Location: In person
