Position: Business Services Assistant
Location: County Hall, DE4 3AG
Start Date: ASAP
Contract Duration: 6 Months
Working Hours: 37 Hours Per Week
Pay Rate: PAYE: £12.71 Per Hour
Role Overview
The Business Services Assistant role provides essential administrative and analytical support within a busy service environment, where coordination, communication, and awareness of related activities are key. The role is focused on supporting effective service delivery through accurate information handling, customer communication, and routine administrative processes.
The post holder will work under the direction of a Line Manager and contribute to maintaining efficient operations by ensuring information is processed, recorded, and communicated accurately and in a timely manner.
Key Responsibilities
- Prepare documents and other materials to a clear brief using established formats and standard software
- Collect, collate, enhance, and organise information for operational use
- Undertake straightforward data analysis, manipulation, and interpretation following set procedures
- Operate digital equipment, systems, and specialist/bespoke software to process documents and information
- Provide information and services to a range of stakeholders, including partner authorities, the public, and business users
- Receive, respond to, and resolve customer enquiries in a professional and courteous manner
- Escalate unusual or complex issues to senior staff for appropriate resolution
- Monitor and support financial records, including handling cash within defined procedures where required
- Follow established ordering processes to ensure adequate resources are available to meet service needs
- Communicate with internal and external contacts through routine and established channels
- Support compliance with Equality and Diversity policies in all interactions and service delivery
- Ensure adherence to Health and Safety procedures and report risks or concerns appropriately
- Contribute to risk awareness by identifying and escalating issues when necessary
Person Specification
Experience
- Relevant work experience in an administrative or comparable service environment
Skills and Knowledge
- Working knowledge of relevant systems, processes, and procedures
- Strong IT skills, including use of standard software packages and bespoke databases
- Ability to communicate clearly and professionally, both verbally and in writing
- Ability to plan, prioritise, and organise own workload to meet quality and output standards
- Understanding of relevant policies and procedures and their impact on the role
- Awareness of service priorities and working practices
- Commitment to Equality, Diversity, and inclusion principles
Personal Effectiveness
- Strong customer service and communication skills
- Flexible and adaptable approach to work
- Ability to manage workload effectively and support team objectives
- Ability to work accurately under pressure and follow set procedures
Qualifications
- Vocational training or equivalent relevant experience
Job Ref: 5299665
Job Types: Full-time, Fixed term contract
Contract length: 6 months
Pay: £12.71 per hour
Expected hours: 37.0 per week
Experience:
- Business Services Assistant : 1 year (required)
- administrative support: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
