This role is a key contributor to the promotion and influence of our Brand. As part of Facespace, you will deliver innovative, results-driven facial treatments and consultations that form an essential component of the Champneys guest experience.
Facespace offers a facial-fitness concept designed to tone, lift and sculpt facial muscles through dynamic manual techniques, advanced tools and [comfort zone] formulations. You will remain highly knowledgeable in skincare, Champneys protocols and Face Space service offerings, ensuring each guest receives a personalised and visible-results-focused facial journey.
Your expertise will elevate the guest experience, support the spa team and ensure exceptional standards are consistently achieved.
Main duties and responsibilities
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To perform Facespace facial treatments in line with Champneys, brand-specific and Facespace protocols.
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To conduct thorough skin consultations, analysis and treatment planning based on client goals and lifestyle.
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To confidently recommend appropriate treatments, add-ons and aftercare.
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To promote retail products and provide personalised home-care routines to maximise treatment results.
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To deliver an exceptional guest journey, including consultation, treatment, aftercare and escorting guests to and from waiting areas.
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To liaise professionally and constructively with the management team and reception regarding treatment changes, special requests or guest needs.
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To demonstrate flexibility with working hours, duties and shift patterns to support the smooth operation of the Spa and Face Space.
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To attend all required training to maintain expert knowledge of protocols, skincare brands, tools and facial techniques.
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To support demonstrations, events and experiential activations that showcase Facespace expertise and brand values.
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To ensure all equipment, devices and treatment areas are hygienic, safe and fully operational, reporting defects to maintenance via the Spa Manager.
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To adhere to all Health & Safety regulations relating to skincare products, tools and treatment delivery.
Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.
Not only will you work in great company you will also have access to the following:
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Health, Wellness and Wellbeing incentives
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Digital fitness programmes
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Nutrition guides and recipes
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Self-Guided meditation
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Wellbeing podcasts
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Champneys experiences (such an overnight stay or an ultimate spa day experience)
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App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
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In house social media connecting our Champneys Family
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Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
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Motivating, rewarding and engaging colleague events.
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Discounted stays for you, your friends and family at any of our properties.
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Complimentary Spa Day on completion of your probationary period.
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50% discount on all Champneys products.
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Great discounts on our partner products Elemis and Clarins.
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Discounted membership to our exceptional health clubs.
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Merlin Entertainments Attraction.
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Introduce a friend incentive.
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Long Service celebrations.
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Free parking [Eastwell Manor, Forest Mere, Henlow, Mottram Hall, Springs, Tring and the College only].
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Professional Uniform.
