Headlam have an exciting opportunity for a Customer Service Specialist to join an inclusive and welcoming team in our busy Sales Office. This full-time role offers an attractive salary and excellent benefits.
As a Customer service specialist, you will be processing inbound sales orders via telephone & email in a fast paced busy sales office.
Main Duties and Responsibilities:
- Responding to customer queries in a timely and accurate manner via the telephone & email
- Track and follow up customer requests.
- Logging customer calls and resolving complaints and escalating to Team Leader
- Gathering project pricing for customers.
- Making sure daily office jobs/admin tasks are complete
- Ordering goods from suppliers and other company branches across the group to complete orders.
- Provide courteous service and expert advice to customers
- Follow GDPR rules and regulations
Requirements:
- Computer/keyboard skills and ability to learn sales and ordering systems operation
- Good verbal communication skills & Ability to build relationships
Benefits:
- Bonus Scheme eligibility
- Generous pension scheme
- 25 days + bank holidays
- Colleague discount
- Christmas shutdown
- Access to our benefits platform, offering a variety of high street discounts
- EAP – 24/7 helpline available for professional and confidential advice
- Cycle2Work scheme
- Life Assurance
- 1 paid volunteering day each year
- Free parking and EV charging
- Eligibility for “Refer a Friend” scheme - £350 per referral
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Sick pay
Experience:
- Sales Office: 1 year (preferred)
- Customer service: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
