STUDENT FINANCE OFFICER
Location: Manchester
Reporting to: Head of Finance
Contract Type: Full-Time, Permanent
About the Role
We are seeking a highly organised and detail-oriented Student Finance Officer to join our Finance team in Manchester. Reporting to the Head of Finance, you will play a key role in supporting the administration and management of student finance processes, ensuring accuracy, compliance and excellent customer service
Key Responsibilities
- Provide professional guidance to students regarding tuition fee funding, eligibility and financial support options.
- Assist students with complex funding issues, including appeals, additional year funding and exceptional cases
- Support students in understanding funding requirements, evidence submission and timelines
- Review and verify student funding evidence to ensure compliance with regulatory requirements
- Monitor funding statuses and follow up on pending or unresolved cases
- Maintain accurate and up-to-date records of funding approvals, declines and outstanding cases
- Take ownership of complex or escalated student finance cases
- Work collaboratively with Registry and Finance teams to resolve issues efficiently and escalate issues where necessary and follow through to resolution
- Identify areas for improvement in funding verification processes
- Support implementation of new processes to reduce delays in funding approval
- Prepare regular reports on funding verification progress and outstanding cases
- Analyse trends and identify risks relating to student funding
- Maintain confidentiality and ensure compliance with data protection regulations
Key Skills & Experience
- Minimum of 2–3 years' experience in a Student Finance role, preferably within a higher education environment.
- Experience working with student finance systems or within higher education administration
- Strong understanding of Student Finance England (SFE) processes and funding rules
- Experience handling complex casework and problem resolution
- Excellent communication and interpersonal skills
- Strong attention to detail and organisational skills
- Ability to manage multiple priorities and meet deadlines
Please visit https://ukmc.ac.uk for more information
