Job Summary
We are looking for a friendly, reliable, and customer-focused Breakfast Waiter/Waitress to provide excellent service during breakfast hours. The successful candidate will ensure guests enjoy a welcoming dining experience by delivering attentive service, maintaining cleanliness, and supporting the smooth operation of the breakfast service.
Key Responsibilities
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Welcome and seat guests in a professional and courteous manner.
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Present menus and explain breakfast options, specials, and beverages.
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Take accurate food and drink orders and enter them into the point-of-sale (POS) system.
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Serve food and beverages promptly and efficiently.
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Refill drinks, clear tables, and ensure guests' needs are met throughout their meal.
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Prepare and set up the breakfast service area before opening.
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Maintain cleanliness and hygiene of dining areas, tables, and service stations.
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Restock food, beverages, crockery, cutlery, and condiments as required.
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Handle guest enquiries and resolve minor complaints professionally, escalating issues when necessary.
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Process payments accurately and balance receipts when required.
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Follow food safety, health and safety, and company policies at all times.
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Work closely with kitchen and front-of-house teams to ensure efficient service.
Skills and Qualifications
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Previous experience in hospitality, restaurants, cafés, or hotels is desirable but not essential.
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Excellent customer service and communication skills.
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Friendly, positive, and professional attitude.
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Ability to work efficiently in a fast-paced environment.
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Strong organisational and time-management skills.
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Ability to work both independently and as part of a team.
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Good attention to detail and personal presentation.
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Basic numeracy skills for handling payments.
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Flexibility to work early mornings, weekends, and public holidays.
Working Conditions
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Early morning shifts, including weekends and bank holidays.
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Standing and walking for extended periods.
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Lifting and carrying trays, crockery, and supplies as required.
Desirable Attributes
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Passion for hospitality and creating positive guest experiences.
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Reliable, punctual, and hardworking.
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Calm under pressure with excellent problem-solving skills.
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Willingness to learn and develop within the hospitality industry.
