A highly organised and enthusiastic Parts Co-ordinator with experience of working in a manufacturing, engineering or similar environment is required to ensure an efficient service to customers, by dealing with all enquiries for spare parts received either directly from customers, deciphering or machine malfunction to assess parts required or via engineers collaborating with clients.
Working for the market leader in heavy plant lifting equipment sales, rental and aftercare the Parts Co-ordinator will join an organisation with over 60 years’ experience supplying heavy lifting equipment to the shipping, mining and construction industries of West Africa.
The ideal Co-ordinator will be technically minded with experience of managing customers, suppliers and manufacturers, preferably within the heavy lifting industry. A strong communicator with excellent interpersonal skills and the ability to prioritise their workload in a busy, pressured environment are key.
Responsibilities:
- Build relationships with customers, suppliers, manufacturers and company Engineers
- Prepare detailed parts quotations for customers using all resources including online resources, parts books, drawings, supplier pricing information
- Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions
- Advise customers on substitution or modification of parts when identical replacements are not available
- Update customers and answer queries including prices, lead times, technical issues
- Liaise daily with subsidiaries in Ghana and Nigeria regarding spare part stock and requirements
- Follow up on all orders and update customer on progress
- Receiving confirmation of orders from customer's, then placing the order with the suppliers, ensuring appropriate documentation is completed accurately and within timelines required by the customer
- place orders with suppliers via CRM system and record details accurately on Sage
Skills & Experience:
- Previous experience in a manufacturing, engineering or similar environment
- Highly organised with the ability to prioritise own workload in a busy pressured environment
- Good level of education (Mathematics and English GCSE or equivalent)
- Experience of export sales and aftersales support
- Excellent interpersonal skills
- Computer literate, strong demonstrable knowledge of MS Office, in particular Excel
- Able to demonstrate strong administrative and organisational skills
- Strong attention to detail with a good level of numeracy
- French language skills would be beneficial but not essential
- experience of working in an international commercial environment, with a technical understanding and experience of the type of equipment supplied (Preferred)
- Experience of export sales and aftersales support (Preferred)
This a fantastic opportunity for an Parts Co-ordinator with knowledge of the manufacturing, engineering or similar industries to join a leading supplier of heavy lifting equipment to Ghana, Nigeria, Liberia and the rest of West Africa
Work remotely
Job Types: Permanent, Full-time
Pay: £26,000.00-£28,000.00 per year
Benefits:
- Casual dress
- Company pension
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
