No cold calling. No lead chasing. No experience needed.
Every enquiry you handle has already come to us.
At UK Energy Management Group we help homeowners across the UK cut their energy bills with solar panels, batteries and heat pumps. Our marketing team and website generate a steady stream of enquiries from people who have asked us to get in touch — and we need someone to be the first friendly voice they hear.
You don't need to have worked in renewable energy. You don't need to have worked in sales. If you're good with people on the phone and you're organised, we'll teach you everything else.
What you'll actually be doing
You are the first point of contact. Your job is to make sure every enquiry gets looked after properly.
- Call and message customers who have enquired through our website, ads or over the phone
- Have a friendly conversation to understand what they're looking for and why
- Gather the key details our technical team needs — property type, current heating, roof, timescales, budget
- Confirm the enquiry is genuine and ready to move forward
- Book the customer in with one of our Technical Sales Advisors, who handle the quote and the close
- Keep our CRM tidy and up to date so nothing gets missed
- Follow up on anything that goes quiet
You are not expected to close deals, produce quotes or hit customers with pressure. That's the closer's job. Yours is to look after the customer, get the information right and hand over a warm, well-briefed appointment.
What we're looking for
- A confident, friendly telephone manner
- Good listening skills — you'll be asking questions and actually paying attention to the answers
- Organised, with decent attention to detail
- Comfortable using a computer and learning new systems
- Reliable, and happy working as part of a team
Helpful, but not essential: experience in customer service, a call centre, retail, hospitality, reception, admin, or anywhere else you've dealt with the public.
The money
- £26,000 – £27,000 basic salary, depending on experience
- Uncapped commission, paid on the appointments you book and the jobs they turn into
- Realistic OTE of £35,000 – £37,000 in your first full year
- Your commission is not capped, so strong performers earn more
What you get
- Full training — you'll be properly taught the products and the process, not thrown at a phone on day one
- Contributory pension scheme
- Health Care Plan (HSF) for you and your family
- Perkbox — discounts at over 800 retailers
- On-site gym
- Modern offices in Sunderland with a supportive team around you
Where it leads
This role is the entry point into our sales team, not a dead end.
Our Technical Sales Advisors — the people you'll be handing appointments to — earn significantly more. Several of them started exactly where you'd be starting. If you want to progress into that role, we'll fund the training and get you there. If you'd rather stay on enquiries and become brilliant at it, that's fine too.
About UKEM
We're a Sunderland-based renewable energy installer. We fit solar panels, battery storage, air source heat pumps, EV chargers and boilers for homeowners across the UK.
We're MCS certified and members of RECC, TrustMark and Gas Safe, which means the work we do is properly regulated and the advice we give has to be right. We're growing our Able to Pay division and building the team around it.
Apply
If you're good with people and you fancy a job where the phone rings for you instead of the other way round, send us your CV.
Pay: £26,000.00-£37,000.00 per year
Benefits:
- Casual dress
- Company pension
- On-site parking
- Private medical insurance
Work Location: In person
