We are looking for full and part time permanent Front of House staff
The Pavilion is set within the beautiful grounds of Stansted Park. Our very busy Tearoom is set inside a restored Victorian glasshouse, which enjoys a wonderful outlook over the stunning landscaped walled garden. Here at The Pavilion, we are very proud of our fresh, homemade and locally sourced food.
We serve cooked-to order breakfasts, light lunches, and Afternoon Tea. We also have excellent fresh ground coffee served by our wonderfully trained Baristas and we are fully licensed to serve alcohol.
We require staff who are super friendly, have a willingness to learn and a big smile!
We offer a permanent contract, pay is dependant on age, and since we are located in a rural area, own transport is essential. We are open seven days a week 9am until 5pm and can seat 120 inside and 100 outside.
There are no split shifts or evening shifts, it is daytime work only and you are required to work only one day at the weekend!
Tips are shared equally among the team. Paid lunch breaks. Free parking.
Please note we are not hiring for summer or casual staff, permanent contracts only
ROLE SUMMARY
To work as part of the team to deliver exceptional and seamless customer service within the Front of House section.
KEY RESPONSIBILITIES
The key responsibilities of this integral role are as follows:
Customer Service
- To provide a warm, relaxed and friendly welcome and goodbye to all customers;
- To anticipate customers needs as appropriate and actively demonstrate you are willing and able to assist their needs;
- To efficiently show booked customers to the correct table(s);
- To efficiently seat free flow customers to an appropriate table(s);
- To be fully conversant with produce, menu and specials provided by The Pavilion and be able to accurately and confidently describe and provide information to customers;
- To professionally receive any customer concerns, comments and complaints and ensure they are reported to a Supervisor expediently;
Front of House Operations / Clear and Wait
- To be responsible for basic food and drink preparation;
- To provide an outstanding level of table service to all customers;
- To ascertain customer needs and provide an excellent standard of waitress service with advice and guidance when required;
- To ensure tables are cleared quickly and efficiently when appropriate;
- To maintain outstanding cleanliness and presentation standards for the internal and external tables, chairs and surrounding areas at all times;
- To help prepare and assist with events on the day to ensure they run smoothly;
- To be responsible for designated afternoon tea tables and/or group bookings to take their order, assist with any requirements and to take payment using the EPOS system;
- When required, to issue bills to customers and taking payments efficiently.
Till Services
- To efficiently use the EPOS system to process food and drink orders;
- To assist customers with menu choices when required;
- To assist customers with allergens and dietary choices when required;
- To identify and maximise opportunities to up-sell products and services where appropriate.
Food and Beverages
- To efficiently prepare cakes to The Pavilion requirements for customer orders;
- To slice and prepare the cakes for the day in accordance with the Cake Guide;
- To ensure an excellent standard of presentation in the cake cabinet at all times;
- To ensure accurate stock rotation within the cake cabinet;
- To accurately date cakes to assist with stock rotation;
- To ensure correct stock levels are maintained with direction from the Supervisor where appropriate;
- To ensure all relevant paperwork is undertaken at the end of service for wastage records.
- To undertake relevant Barista training from the Coffee Champion; *
- To create excellent and consistent espresso and milk based beverages with speed and efficiency;
- To ensure a clean and organised work station is maintained at all times;
Health and Safety
- To undertake relevant Health and Safety training including COSHH and Food standards;
- To uphold excellent standards of Health and Safety at all times.
General
- To work closely with the whole team to ensure a seamless and effective service is embedded;
- To keep up to date with changes with product and service information and share relevant information with other members of the team as appropriate;
- To undertake other duties as reasonably expected;
- Follow all Company policies, procedures and established guidelines;
- Undertake available training and development as deemed necessary;
- Be available to work weekends and Bank Holidays as required.
* Barista training and duties may be determined by hours of work.
Pay: Up to £12.85 per hour
Benefits:
- Company events
- Company pension
- Discounted or free food
- Free parking
- On-site parking
Experience:
- Hospitality: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
