Receptionist – Balmer Lawn Hotel (4★, New Forest)
We’re looking for a confident, personable and highly organised Receptionist to join our Front of House team at the Balmer Lawn Hotel – a well-established, family-run four-star hotel in the heart of the New Forest.
This is a key guest-facing role, ideal for someone who thrives in a busy environment and takes pride in delivering exceptional service from the moment a guest arrives.
What you’ll be doing:
- Welcoming guests and creating a positive first impression
- Managing check-ins and check-outs using Rezlynx/Guestline
- Handling guest enquiries both in person and over the phone
- Processing payments and maintaining accurate guest accounts
- Allocating rooms and ensuring smooth guest arrivals
- Promoting hotel facilities, including dining and spa experiences
- Supporting the wider Front of House team to deliver a seamless guest journey
What we’re looking for:
- Previous Reception experience within a 4★/5★ hotel is essential
- Proven experience using Rezlynx/Guestline PMS is essential
- Strong communication skills and excellent spoken/written English
- Confident using computers and booking systems
- Highly organised with the ability to work under pressure
- A warm, professional and engaging personality
What we offer:
- Salary from £27,050 (40 hours per week, 5 days out of 7)
- Paid overtime
- Generous gratuities
- Meals on duty
- Staff discounts on food, drink & accommodation
- Ongoing training, development & NVQ opportunities
- 28 days holiday (including bank holidays)
- Pension scheme (People’s Pension)
Why join us?
This is an exciting opportunity to join a well-respected, high-quality hotel with a strong reputation for service, weddings, dining and guest experience. You’ll be part of a supportive team in a fast-paced, rewarding environment.
Job Types: Full-time, Permanent
Pay: From £27,050.00 per year
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Experience:
- Rezlynx/Guestline: 1 year (required)
- Hotel Receptionist: 1 year (required)
Work Location: In person
