We are seeking a confident, approachable, and proactive Community and Student Support Officer to join our Pastoral Support team on a part-time basis working 27.5 hours per week. This role is term-time only, 36 weeks per annum. This is an exciting opportunity to make a real difference to learners' experiences by helping to create a safe, welcoming, and inclusive environment both on campus and within the local community. Working closely with learners, staff, transport providers, community partners, and support services, you will play a key role in promoting learner wellbeing, engagement, and success.
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Maintain a visible presence around college sites, local transport hubs, and the surrounding community to promote learner safety and wellbeing
- Support learners to attend lessons, engage with their studies, and overcome barriers to learning
- Work closely with curriculum, learning support, security, and pastoral teams to ensure learners receive appropriate support
- Attend meetings and contribute to support plans and learner interventions
- Record interactions, concerns, and outcomes accurately and professionally
- Support recruitment, enrolment, open days, and other college events
- Assist with examination invigilation and examination procedures when required
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Level 3 qualification or equivalent
- GCSE English and Maths (Grade C/4 or above) or equivalent
- Experience supporting learners, particularly those who may be disengaged from education
- Understanding of the diverse needs of learners in a further education environment
- Qualification related to supporting education in a post-16 setting
- Experience of working with community organisations and external partners
- Experience of behaviour support, conflict resolution, or pastoral support
- Previous experience within a further education or educational environment
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Top-Tier Salaries – We offer
sector-leading pay with some of the most competitive salaries around
Unbeatable Time Off – Enjoy
35-50 days of annual leave, plus
8 bank holidays AND extra time off at Christmas – because work-life balance is essential
Fast-Track Your Career – Take advantage of
dedicated development days, career pathways, and talent schemes designed to help you grow and succeed
Cycle to Work Scheme – A healthier, greener, and more cost-effective way to commute
- ️ Exclusive Discounts on Onsite Services – Save on Bliss Hair & Beauty Salon, dog grooming, car health checks, and more
Fitness Perks – Enjoy our
college gym facilities or discounted rates at local gyms to keep you feeling your best
Generous Pension Contributions – We invest in your future with
23.68% employer contribution for teaching roles and
21.5% for non-teaching roles
Retail & Travel Discounts – Unlock
exclusive savings on high street brands, local transport, cross-country travel. UNIDAYS, Student Beans and Blue Light Discount
Free Will Writing – We’ve got your back with professional support for your future planning
Free Flu Vaccine – Stay healthy and protected at no cost to you
Wellbeing Support – Access
confidential counselling services and wellness platforms to support your mental and emotional health
We Celebrate You! – We recognise and appreciate your hard work with
awards, recognition events, and celebration days throughout the year.
Sandwell Family of Colleges is a group of educational institutions located in the West Midlands region of England, offering a diverse range of courses and programs to cater to various interests and career aspirations. The family comprises of Sandwell College, Cadbury Sixth Form College, Central St Michael, Professional Academy, Central St Michaels Science, Engineering and Manufacturing Centre. With state-of-the-art facilities, experienced teaching staff, and a commitment to student success, the Sandwell Family of Colleges provides a supportive and inclusive learning environment, enabling individuals to pursue their educational and career goals effectively.
Sandwell Family of Colleges is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We have robust policies and procedures in place to ensure a safe and secure learning environment for all our students and staff. At Sandwell Family of Colleges, we believe that creating a safe, nurturing and inclusive environment is essential for enabling our students to thrive academically and personally. We are unwavering in our commitment to safeguarding and will continue to uphold the highest standards to protect the most vulnerable members of our community.
Please note that as part of our onboarding process, you will be required to either undergo an Enhanced DBS check or provide your existing Enhanced DBS certificate if you are registered with the Update Service.
We expect all applicants to be fully transparent about any information that may be disclosed as part of this check so that we can discuss it at the earliest opportunity. For more information on what may show on your Enhanced DBS check please visit: https://vetting.com/blog/what-shows-and-doesnt-on-a-dbs-check/
We reserve the right to close this job vacancy before the advertised application deadline.
