Job Summary
The Service Invoicing Administrator is responsible for the accurate and timely creation, processing, and management of service invoices. The role ensures all completed service work is correctly invoiced, costs are accurately allocated, and customer billing is processed in line with company procedures. The Service Invoicing Administrator works closely with service teams, engineers, customers, and finance departments to maintain efficient invoicing operations and support cash flow objectives.
Key Responsibilities
- Prepare, review, and issue service invoices accurately and within agreed timescales.
- Verify service reports, labour hours, parts usage, and chargeable costs before invoicing.
- Ensure all service documentation is complete and complies with company procedures.
- Process customer purchase orders and match them to completed service work.
- Resolve invoice queries and discrepancies in a timely manner.
- Liaise with service engineers, service coordinators, customers, and finance teams regarding invoicing matters.
- Maintain accurate invoicing records and customer account information.
- Monitor unbilled jobs and ensure prompt completion of invoicing activities.
- Support month-end processes by ensuring all completed work is invoiced.
- Produce invoicing and revenue reports for management when required.
- Assist with credit note processing and account reconciliations.
- Ensure compliance with company policies and financial controls.
Skills and ExperienceEssential
- Previous experience in an administrative or invoicing role.
- Strong numerical and data entry skills.
- Excellent attention to detail and accuracy.
- Proficient in Microsoft Office applications, particularly Excel.
- Strong organisational and time management skills.
- Effective verbal and written communication skills.
- Ability to prioritise workloads and meet deadlines.
Desirable
- Experience within a service, engineering, manufacturing, automotive, or maintenance environment.
- Understanding of purchase orders, billing procedures, and financial processes.
Qualifications
- GCSEs (or equivalent) including English and Mathematics.
- Business Administration, Finance, or Accounting qualifications are desirable.
Key Competencies
- Attention to detail
- Accuracy and quality focus
- Communication skills
- Customer service orientation
- Organisation and planning
- Problem solving
- Teamwork
- Accountability
Working Conditions
- Office-based role with regular interaction across operational and finance teams.
- Standard business hours with occasional flexibility during month-end billing periods.
Performance Measures
- Invoice accuracy rate.
- Timeliness of invoice completion.
- Reduction in invoice queries and disputes.
- Outstanding unbilled work levels.
- Compliance with invoicing procedures and controls.
- Contribution to efficient cash collection and revenue recognition.
Salary Range
Competitive, dependent on experience.
Full-time / Permanent
Pay: £25,420.00-£33,000.00 per year
Work Location: In person
