Job description - summary
Enjoy helping customers and building new skills?
If you're looking to gain valuable customer service and administration experience with the UK's best bank, as voted by Forbes 2026, this could be a great opportunity for you.
On behalf of Nationwide, AMS are seeking a Business Advisor for a 5-month contract, working within our Business Fulfilment Team in our offices on Bothwell Street, Glasgow.
As a Business Advisor, you'll play an important role in supporting Nationwide's business banking customers, delivering a combination of administrative support and customer service. This is a varied role with an even split between administration and telephony, giving you the opportunity to build valuable business banking, customer service and operational skills.
You'll serve as a key point of contact for both prospective and existing business customers, taking ownership of customer requests from start to finish. Whether you're processing account maintenance requests, updating customer details, investigating queries or speaking directly with customers to gather information and provide updates, you'll play a key role in delivering a simply brilliant customer experience.
In this team, we bring energy, precision and personality to everything we do, making a real difference to our customers and colleagues alike. This is more than just a role. It's an opportunity to build strong networks across the business while developing valuable skills within a fast-paced and supportive environment.
You'll receive full training, along with the support of experienced leaders and colleagues who will coach and guide you, ensuring you have everything you need to succeed in your role.
We're offering a £16.00 hourly rate, working a total of 35 hours per week, Monday to Friday, 9am to 5pm.
Hybrid Working
During the training period, you'll be required to work onsite at Nationwide House, Monday to Friday, 9am to 5pm.
At Nationwide, we support an at-home working approach wherever possible, giving you the flexibility to do your best work from home for the majority of your time. Following the training period, you'll be required to attend the office for approximately 40% of your working week, with the remaining 60% worked remotely.
Job description - the role
What you'll be doing
- Managing a variety of administrative activities supporting Nationwide's business banking customers
- Taking ownership of customer requests and cases from initial enquiry through to resolution
- Speaking directly with business customers by telephone to gather information, resolve queries and provide updates
- Handling both inbound and outbound customer contact, delivering a professional and personalised service experience
- Processing account maintenance requests, customer updates and a variety of business banking services
- Managing enquiries received through multiple channels, including telephone, email, letters and referrals from contact centre teams
- Liaising with internal teams and stakeholders to ensure customer requests are resolved efficiently
- Maintaining accurate customer records and ensuring the highest standards of data quality
- Working across a wide variety of business banking processes, developing knowledge across different areas of the customer journey
- Ensuring all activities are completed in line with internal policies, procedures and FCA regulatory requirements
- Supporting team objectives through the delivery of excellent customer service, quality and productivity standards
Candidate Profile: Key accountabilities, skills & experience
About you
If you've got previous administration or customer service experience and enjoy helping people, this could be the perfect opportunity for you. We're looking for someone who is organised, adaptable and confident communicating with customers and colleagues alike.
This role would suit someone who enjoys a balance of administration and customer interaction. You'll be equally comfortable processing customer requests, managing administrative tasks and speaking directly with customers over the phone.
Previous experience within financial services would be beneficial but isn't essential. We're open to candidates from a variety of backgrounds, including administration, customer services, retail, hospitality, contact centres, banking, broker services or relationship management.
Most importantly, you'll be eager to learn, have a positive attitude and take pride in delivering excellent service.
We need you to:
- Have a genuine passion for customer service and a willingness to go the extra mile to ensure positive customer outcomes
- Be confident speaking with customers on the telephone and comfortable making outbound calls
- Have previous experience building successful relationships internally and externally through a variety of communication methods
- Demonstrate excellent organisational and administrative skills
- Have strong time management skills and the ability to prioritise workloads effectively
- Possess excellent attention to detail and accuracy when completing tasks
- Have strong written and verbal communication skills
- Be confident managing multiple tasks within a fast-paced environment
- Be comfortable learning new systems, processes and ways of working
- Understand the importance of confidentiality, compliance and following established procedures
- Have an awareness of risk management, money laundering controls and banking policies and procedures
- Work effectively both independently and as part of a team
- Demonstrate a positive, proactive and professional approach to your work
About the client
Why work at Nationwide?
We're different from other financial service providers. We're a bank, owned by our customers. And for over 130 years, we've supported those customers to make the most of their money and achieve what they want from life.
That's reflected in the way we work here at Nationwide. We come together to make sure we're doing things in the best way possible, both for each other and for our customers. If you join us, you'll be part of that. You'll be able to help us build something really quite special. And you'll have the opportunity to make a real difference.
As a mutual organisation, we are guided by a social purpose which we interpret as 'Building Society, Nationwide'. A key element of fulfilling this purpose is employing a mix of people that reflect the wider communities that we serve.
On top of that, we always want you to be yourself. To use your skills and experience to make our Society stronger. To feel valued for who you are, not just what you do. Because here at Nationwide, we understand that we can do more together than we ever could alone.
Next steps
What's on offer?
- £16.00 per hour
- 35 hours per week
- Hybrid working following training
- Monday to Friday, 9am to 5pm
- Full training and ongoing support
- Opportunity to develop valuable financial services, customer service and operational experience
- Start date September 14th
Job Reference: AMSCWS01204
