Store Manager Job Description – Better Food
Main objectives:
- To develop and deliver a successful store in line with company guidance and best practice.
- To have a can do, infectious positive attitude which resonates throughout the business.
- To work collaboratively with other Store Managers and CLT to develop Best Practice
Key performance indicators:
- Gross Margin (£ & %)
- Payroll (£ & % of sales)
- Waste
- Sales across departments and as a whole
- Stock availability
- Trained, engaged and knowledgeable teams
- Loyalty scheme sign ups and NPS score
- Compliance
The job involves:
Leadership & People
- Lead by example: maintain a positive, can-do attitude.
- Communicate clearly and consistently through team meetings, FLASH updates and 1:1s
- Support and develop your team, identifying future leaders
- Manage performance effectively, with a robust and fair approach
- Oversee team rota, holidays and cover to ensure smooth operations
- Recruit and hire in line with Better Food’s ethos
- Build a culture of continuous improvement
Financial Performance
- Own and manage the commercial P&L performance of your store
- Deliver on KPIs including sales, margins, wastage and payroll
Customer Service
- Deliver our customer promise in every interaction
- Act on customer feedback and embed a culture of excellent service
- Ensure the store environment is fresh, full, clean, tidy and visually appealing
Stock Control
- Work with stock control to ensure accurate systems and timely data entry
- Manage ordering, pricing, promotions and events to achieve target margins
- Lead the team to mitigate wastage
Compliance & Operations
- Maintain compliance with health & safety, fire safety, food hygiene and Soil Association standards
- Oversee daily operations including opening, closing and cashing up
- Use company systems to manage payroll costs, staff holidays and absence
- To take full ownership of the store
What we expect from our Managers
- Flexibility to meet customer and business needs, including cross-department support and occasional cover in other stores
- Availability to work across 7-day trading
- Professional appearance, aligned with Better Food standards (clean apron and name badge)
- Leading by example and holding the team accountable to shared standards
- Understanding and living our purpose, vision and values
- Completing mandatory training: allergen awareness, Level 2 Food Hygiene, Fire Warden and Barista training
What we offer
- A values-led workplace that genuinely cares about community and sustainability
- The opportunity to shape and lead one of our flagship stores
- Staff discount on our range of organic and local food
- A supportive team and opportunities for growth and development
Job Types: Full-time, Permanent
Pay: From £33,280.00 per year
Benefits:
- Discounted or free food
- Employee discount
- Sick pay
- Store discount
Experience:
- Retail management: 2 years (required)
- Customer service: 3 years (required)
Work Location: In person
